Cheyenne Fleming
Ocoee,FL
Summary
Proven expertise in enhancing guest experiences at Busch Gardens Tampa Bay through exceptional communication and customer service skills. Demonstrated ability to quickly adapt to new roles, ensuring safety and efficiency with a focus on guest assistance and emergency procedures. Achieved significant improvements in guest satisfaction and operational safety. Enthusiastic Attractions Hostess sharing smiles and impressing guests in hospitality industry. Runs water attractions smoothly and resolves problems quickly. Adept in creating welcoming atmosphere for children and families.
Overview
8
8
years of professional experience
Work History
Volunteer
United States Coast Guard Auxiliary
2017.01 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Assisted with Marine Safety Counting Horseshoe Crabs and monitoring Sea Turtle Nests
Attractions Hostess
Gaylord Palms Resort & Convention Center
2023.10 - 2024.01
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Delivered friendly, prompt customer service to visitors of Ice attractions.
Ride Operator
Busch Gardens Tampa Bay
2022.07 - 2023.01
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
Diploma - Graphic Design And Web Development
FIRST Institute
Maitland, FL05.2021
High School Diploma -
Homeschool
Davenport, FL08.2020
Skills
Guest Greeting
Guest Assistance
Customer service expertise
Exceptional communication
Emergency evacuation procedures
Accomplishments
I am the founder of a jewelry making business called Amazing Bead -A- Rama.
My business was on Shark Tank in 2020
I have worked along side Kevin Harrington where he helped me develop a 52 page business plan.
My business started when my Mother discovered I was struggling learning math, I discovered her bead room and immediately went to work making patterns my mom showed me how to turn my patterns into beautiful earrings and so Amazing Bead -A- Rama was born.
Jewelry Making Business
Jewelry Making Business
Amazing Bead -A- Rama has been in business since 2011. We have over 350 earring designs we sell at small shows. You can find our jewelry at the Shipping Post in Punta Gorda Fl. I have been a vendor with them for 10 years. I am a 3rd generation of jewelry makers. My Great Grandmother always said as long as you know how to make jewelry you will never be without pocket change
Timeline
Attractions Hostess
Gaylord Palms Resort & Convention Center
2023.10 - 2024.01
Ride Operator
Busch Gardens Tampa Bay
2022.07 - 2023.01
Volunteer
United States Coast Guard Auxiliary
2017.01 - Current
Diploma - Graphic Design And Web Development
FIRST Institute
High School Diploma -
Homeschool
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