Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Frappier

Freedom,PA

Summary

Dedicated and compassionate health care professional equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. All driven by a commitment to patient-focused care.

Overview

12
12
years of professional experience

Work History

Medical/Administrative Assistant

Journey Healthcare
10.2023 - Current
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
  • Administered injections, psychotropic medications and anxiety education to patients to provide mental health care.
  • Ensured patient safety and comfort during treatments.
  • Reduced relapse occurrences by providing comprehensive aftercare support and resources.
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
  • Efficiently managed appointments and maintained organized medical records.
  • Answered multi-line phone system, routing calls, triaging calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Responded to inquiries from healthcare providers regarding prior authorization requests and collaborated with providers to obtain necessary clinical information.
  • Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved patient problems and complaints.
  • Collected deposits, fees, and payments.

Medical Assistant/Lead Treater

Transformations Care Network
02.2022 - 10.2023
  • Offered exceptional care and support to individuals dealing with mental illness.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Educated patients and families about treatment options, such as Ketamine and Spravato.
  • Administered medication and treatments to patients, observed and recorded responses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Documented treatments delivered, response to treatment, vitals collected, changes in mental status, and follow-up care.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Called and faxed pharmacies to submit prescriptions and refills, verified controlled substance refills on the PDMP.
  • Obtained patient test results from outside facilities at patient and/or provider request.
  • Placed gene testing orders, obtained specimen, and followed up to obtain results.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies and treatment medication in sufficient stock by monitoring inventory and submitting replenishment orders before depleted.
  • Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures, treatment administration, and important tasks.

Home Care Coordinator

Comfort Keepers
12.2021 - 03.2022
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Communicated with patients, ensuring that medical information was kept private.
  • Monitored and inspected staff processes to eliminate hazards posed for both clients and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained caretakers, providing direct supervision, ongoing staff development and continuing education to employees.
  • Updated and developed care plans to establish goals based on patient's diagnosis/needs.
  • Educated family members and caregivers about home care.
  • Implemented strategies to enable team members to provide quality services to clients.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Evaluated employee performance in quarterly and annual reviews.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours on-call across night, weekend and holiday shifts.
  • Resolved client complaints or problems to decrease escalation issues.

Medical Assistant

UPMC Northern Medical Associates
08.2018 - 12.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed EKGs, prepared lab specimens, and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, schedule appointments, triage, and direct calls to staff.
  • Cross-trained in both clinical and administrative office duties.
  • Champion of Health Maintenance - helping educate staff and patients on the importance of cancer screenings, writing and sending out screening reminders/information letters to patients, and obtaining any completed screening results.
  • Safely administered a variety of vaccinations, providing education to patients on vaccines, dosage, indications, precautions, contraindications and potential side effects.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Input all patient data regarding claims and prior authorizations into system accurately.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Certified Nursing Assistant

Masonic Village
10.2012 - 09.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, Dementia, Alzheimer's, end-stage cancers, and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Documented patient information and care activities in electronic health record.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Protected privacy and delivered comfort to preserve dignity of dying patients and family members.

Education

Nurse Aide Certification -

Beaver County Career & Technology Center
Monaca, PA

No Degree - Health Information Technology Management

DeVry University
Pittsburgh, PA

Medical Assistant Certification -

DCI Career Institute
Monaca, PA

High School Diploma -

Rochester Area High School
Rochester, PA
06.2012

Skills

  • Patient-Focused Care
  • Reliable Team Player
  • Emotional Resilience
  • Compassionate and Patient
  • Problem-Solving Skills
  • Staff Leadership
  • Conflict Management
  • Customer Service
  • Patient Advocacy
  • Relationship Building

Timeline

Medical/Administrative Assistant

Journey Healthcare
10.2023 - Current

Medical Assistant/Lead Treater

Transformations Care Network
02.2022 - 10.2023

Home Care Coordinator

Comfort Keepers
12.2021 - 03.2022

Medical Assistant

UPMC Northern Medical Associates
08.2018 - 12.2021

Certified Nursing Assistant

Masonic Village
10.2012 - 09.2018

Nurse Aide Certification -

Beaver County Career & Technology Center

No Degree - Health Information Technology Management

DeVry University

Medical Assistant Certification -

DCI Career Institute

High School Diploma -

Rochester Area High School

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Cheyenne Frappier