Cheyenne Guthrie
Retail Key Holder/Customer Service Associate
Port Charlotte,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Retail Key Associate (Shift Lead)
GameStop
Barstow, California
09.2020 - 02.2025
- Experience
- Experience using Kronos System
- Phone Etiquette
- Product Promotion
- Situational Awareness
- Organization of Product
- Tech Product Knowledge
- Knowledge of Power Up Rewards, Providing exceptional and efficient customer service throughout store
- Providing information of electronic industry to patrons, including popular game titles and consoles
- Provided on job training for multiple employees, seasonal and permanent, checking in shipment and handling cash deposits and register tills, delegating store tasks to co-workers and making sure store operations are ran efficiently and effectively
- Communication and leadership skills as Shift Lead
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
Game Advisor
GameStop
Fort Lewis, Washington
04.2019 - 02.2020
- Providing exceptional and efficient customer service throughout store
- Providing information of electronic industry to patrons, including popular game titles and consoles
- Provided on job training for multiple seasonal employees
- Frequently praised as efficient by peers and superiors.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Organized games according to corporate plans for regular displays and special promotions.
- Managed over 50 customer calls per day
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Managed multiple priorities effectively under high-pressure situations without sacrificing quality of service.
- Tested consoles in order to provide complete information to customers.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.
Cashier
Auntie Anne's Pretzels
Fort Lewis, Washington
08.2018 - 04.2019
- Anne's
- Set up equipment, utensils, and supplies for opening
- Break down, clean and put away equipment, utensils, and supplies at closing
- Perform cleaning and maintenance procedures as directed by shift supervisor in charge, complying with Auntie Anne's dress code and personal appearance standards.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed daily tasks efficiently
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Jimmy John's Gourmet Sandwiches
Colorado Springs, Colorado
09.2017 - 02.2018
- Inshopper, jimmy johns
- Responsible for greeting customers when enter and exit restaurant, providing world-class customer service and executing fast and accurate sandwiches while maintaining sanitation standards.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on sales software system operation.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Taco Bell
Colorado Springs, Colorado
04.2017 - 09.2017
- Taco bell
- Working with customers and take food and drink orders
- Other job responsibilities include ringing up purchases, providing exact change, operating credit card machines, and answering questions about menu items.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Handled over 20 customers daily with efficiency
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Barstow Adult School
Barstow 11.2021 - 2022.05
Skills
- Sales expertise
Complaint resolution
Money handling abilities
Professional telephone demeanor
Strategic sales knowledge
Retail store support
Staff education and training
Critical Thinking
Multitasking Abilities
Teamwork and Collaboration
Attention to Detail
Dependable and Responsible
Flexible and Adaptable
Customer service focus
Timeline
High School Diploma -
Barstow Adult School
11.2021 - 2022.05
Retail Key Associate (Shift Lead)
GameStop
09.2020 - 02.2025
Game Advisor
GameStop
04.2019 - 02.2020
Cashier
Auntie Anne's Pretzels
08.2018 - 04.2019
Cashier
Jimmy John's Gourmet Sandwiches
09.2017 - 02.2018
Cashier
Taco Bell
04.2017 - 09.2017
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