Cheyenne Hall
Midland
Summary
Professional with strong experience supporting office operations, financial administration, and client-facing activities in regulated and fast-paced environments. Proven ability to manage executive-level administrative functions, accounts receivable processes, scheduling, reporting, and confidential information with discretion. Recognized for analytical thinking, accuracy, and professionalism in customer and internal communications.
Overview
7
7
years of professional experience
Work History
Office Manager / Executive Professional
Dr. Ashley Burns DDS
01.2024 - Current
- Streamlined office operations and front-desk workflows to improve productivity, patient flow, and overall service delivery in a confidential medical environment.
- Managed appointment scheduling, calendar coordination, and patient intake, ensuring accurate documentation and consistent, professional patient experiences.
- Supported accounts receivable functions including invoicing, insurance payment tracking, customer payment analysis, and preparation of aged receivables and reconciliation reports.
- Maintained accurate records and office documentation in full compliance with HIPAA and organizational policies, ensuring data integrity and confidentiality.
- Served as the primary point of contact for patient and client communications, effectively resolving billing inquiries, service concerns, and administrative issues.
Office Coordinator (Remote)
Strength RX Physical Therapy
01.2024 - Current
- Directed scheduling governance and intake workflows to ensure operational efficiency, capacity control, and consistent service delivery.
- Optimized client intake and records management processes through effective use of electronic health systems, improving accuracy and accessibility.
- Established communication standards and protocols to elevate service quality and strengthen client–staff engagement.
- Oversaw records governance, documentation flow, and cross-functional communication to support seamless office operations.
- Served as the primary escalation point for client inquiries, resolving issues decisively while maintaining a high standard of professionalism.
Office Manager
West Texas Endodontics
01.2023 - 12.2023
- Directed daily office operations with accountability for workflow efficiency, policy adherence, and operational consistency.
- Governed scheduling and resource allocation to optimize capacity, throughput, and service delivery.
- Led implementation and adoption of electronic health record systems to strengthen data integrity and accessibility.
- Developed and onboarded administrative staff through standardized protocols and systems training.
- Established client communication standards, serving as the escalation point for inquiries while maintaining executive-level service expectations.
Office Coordinator
Dr. Ashley Burns DDS
05.2020 - 12.2022
- Coordinated patient scheduling and managed appointments to optimize office workflow.
- Implemented electronic health record system, enhancing data accuracy and retrieval efficiency.
- Developed and maintained relationships with patients, ensuring high satisfaction levels through effective communication.
- Oversaw inventory management, streamlining supply ordering processes and reducing costs.
Business Team Associate
Big Smiles Ranch
01.2019 - 03.2020
- Led team onboarding and standards execution, ensuring compliance with operational, safety, and quality protocols.
- Implemented inventory and resource control processes to improve accuracy, visibility, and operational readiness.
- Oversaw safety governance and risk controls, driving a reduction in workplace incidents and improving compliance culture.
- Directed scheduling, workforce deployment, and resource allocation to maximize productivity and performance outcomes.
- Maintained operational discipline across facilities and workflows to support efficiency, accountability, and consistent results.
Education
Associate of General Studies -
Odessa College
Odessa, TX05-2015
Skills
- Office & Business Operations Management
- Executive Administrative Leadership
- Process Improvement & Workflow Optimization
- Compliance Monitoring & Policy Governance
- Billing, Credit & Collections Oversight
- Scheduling & Resource Coordination
- Document Governance & Records Management
- Customer Service Operations Management
- Executive Communication
- Organizational Effectiveness
Timeline
Office Manager / Executive Professional
Dr. Ashley Burns DDS
01.2024 - Current
Office Coordinator (Remote)
Strength RX Physical Therapy
01.2024 - Current
Office Manager
West Texas Endodontics
01.2023 - 12.2023
Office Coordinator
Dr. Ashley Burns DDS
05.2020 - 12.2022
Business Team Associate
Big Smiles Ranch
01.2019 - 03.2020
Associate of General Studies -
Odessa College