Cheyenne Hall
Midland
Summary
Professional with strong experience supporting office operations, financial administration, and client-facing activities in regulated and fast-paced environments. Proven ability to manage executive-level administrative functions, accounts receivable processes, scheduling, reporting, and confidential information with discretion. Recognized for analytical thinking, accuracy, and professionalism in customer and internal communications.
Overview
7
7
years of professional experience
Work History
Office Manager / Executive Professional
Dr. Ashley Burns DDS
Midland, TX
01.2024 - Current
- Streamlined office operations and front-desk workflows to improve productivity, patient flow, and overall service delivery in a confidential medical environment.
- Managed appointment scheduling, calendar coordination, and patient intake, ensuring accurate documentation and consistent, professional patient experiences.
- Supported accounts receivable functions including invoicing, insurance payment tracking, customer payment analysis, and preparation of aged receivables and reconciliation reports.
- Maintained accurate records and office documentation in full compliance with HIPAA and organizational policies, ensuring data integrity and confidentiality.
- Served as the primary point of contact for patient and client communications, effectively resolving billing inquiries, service concerns, and administrative issues.
Office Coordinator (Remote)
Strength RX Physical Therapy
Midland, TX
01.2024 - Current
- Directed scheduling governance and intake workflows to ensure operational efficiency, capacity control, and consistent service delivery.
- Optimized client intake and records management processes through effective use of electronic health systems, improving accuracy and accessibility.
- Established communication standards and protocols to elevate service quality and strengthen client–staff engagement.
- Oversaw records governance, documentation flow, and cross-functional communication to support seamless office operations.
- Served as the primary escalation point for client inquiries, resolving issues decisively while maintaining a high standard of professionalism.
Office Manager
West Texas Endodontics
Midland, TX
01.2023 - 12.2023
- Directed daily office operations with accountability for workflow efficiency, policy adherence, and operational consistency.
- Governed scheduling and resource allocation to optimize capacity, throughput, and service delivery.
- Led implementation and adoption of electronic health record systems to strengthen data integrity and accessibility.
- Developed and onboarded administrative staff through standardized protocols and systems training.
- Established client communication standards, serving as the escalation point for inquiries while maintaining executive-level service expectations.
Office Coordinator
Dr. Ashley Burns DDS
Midland, TX
05.2020 - 12.2022
- Coordinated patient scheduling and managed appointments to optimize office workflow.
- Implemented electronic health record system, enhancing data accuracy and retrieval efficiency.
- Developed and maintained relationships with patients, ensuring high satisfaction levels through effective communication.
- Oversaw inventory management, streamlining supply ordering processes and reducing costs.
Business Team Associate
Big Smiles Ranch
Odessa, TX
01.2019 - 03.2020
- Led team onboarding and standards execution, ensuring compliance with operational, safety, and quality protocols.
- Implemented inventory and resource control processes to improve accuracy, visibility, and operational readiness.
- Oversaw safety governance and risk controls, driving a reduction in workplace incidents and improving compliance culture.
- Directed scheduling, workforce deployment, and resource allocation to maximize productivity and performance outcomes.
- Maintained operational discipline across facilities and workflows to support efficiency, accountability, and consistent results.
Education
Associate of General Studies -
Odessa College
Odessa, TX05-2015
Skills
- Office & Business Operations Management
- Executive Administrative Leadership
- Process Improvement & Workflow Optimization
- Compliance Monitoring & Policy Governance
- Billing, Credit & Collections Oversight
- Scheduling & Resource Coordination
- Document Governance & Records Management
- Customer Service Operations Management
- Executive Communication
- Organizational Effectiveness
Timeline
Office Manager / Executive Professional
Dr. Ashley Burns DDS
01.2024 - Current
Office Coordinator (Remote)
Strength RX Physical Therapy
01.2024 - Current
Office Manager
West Texas Endodontics
01.2023 - 12.2023
Office Coordinator
Dr. Ashley Burns DDS
05.2020 - 12.2022
Business Team Associate
Big Smiles Ranch
01.2019 - 03.2020
Associate of General Studies -
Odessa College