Cheyenne Hardin
Mansfield
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Hospice care professional with proven track record in providing compassionate care to patients. Skilled in pain management, symptom control, and emotional support. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for excellent communication, empathy, and reliability in high-stress environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator - LPN
Southerncare Hospice
08.2016 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the organization and its patients through expanded resources.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
STNA
Harbor Light Hospice
02.2015 - 08.2017
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
SNTA
Mansfield Memorial Homes
01.2013 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate Degree in Nursing - Registered Nurse
North Central State College
Mansfield, OH05-2025
Practical Nursing Diploma - Nursing
North Central State College
2441 Kenwood Circle Mansfield, OH 4490605-2023
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Office administration
- Compassionate care
- Symptom control
- Infection control
- Catheter care
- Nursing ethics
- Hospice care
- Wound care
- Direct patient care
Accomplishments
- Supervised team of 60 staff members.
- Grew within the same company starting from a STNA to Medical Records to Patient Care Coordinator/LPN within the company
Certification
- Basic Life Support Certification (BLS)
- Redcross CPR/First Aid Instructor
- Licensed Practical Nurse (LPN) - Ohio Board of Nursing.
Languages
English
Native or Bilingual
Timeline
Patient Care Coordinator - LPN
Southerncare Hospice
08.2016 - Current
STNA
Harbor Light Hospice
02.2015 - 08.2017
SNTA
Mansfield Memorial Homes
01.2013 - 02.2015
Associate Degree in Nursing - Registered Nurse
North Central State College
Practical Nursing Diploma - Nursing
North Central State College
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