Cheyenne Harding
Edmond
Summary
Customer service professional with solid history in managing customer service teams and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Possesses strong leadership and communication skills, adaptable to changing needs, and reliable in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Shift Leader
Sonic
02.2020 - 06.2025
- Trained and mentored team members, enhancing overall performance and efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Sales Associate
Sprint
04.2018 - 02.2020
- Assisted customers in selecting suitable cell phone models based on individual needs and preferences.
- Demonstrated product features and functionality to enhance customer understanding and satisfaction.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate billing and inventory management.
- Collaborated with team members to achieve sales targets through effective communication and shared strategies.
- Implemented inventory management procedures to optimize stock levels and reduce discrepancies during audits.
- Enhanced the overall shopping experience through a welcoming store environment, attentive service, and expert guidance on product selection.
Customer Service Representative
Xerox
11.2017 - 02.2020
- Managed high-volume call queues, ensuring timely responses and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Cimarron Steak House
01.2015 - 03.2017
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained and mentored new servers on restaurant policies and service techniques.
- Managed multiple tables efficiently while maintaining high service standards.
- Resolved customer complaints swiftly, improving overall dining experience.
- Implemented upselling techniques, increasing average check totals through menu knowledge.
Crew Member
Taco Bell
03.2013 - 10.2016
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Assisted in training new crew members on operational procedures and customer service excellence.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
Education
GED -
Oklahoma City Community College
Oklahoma City, OKSkills
- POS system operation
- Complaint resolution
- Sales and upselling
- Shift leadership
- Multitasking Abilities
- Creative problem solving
- Customer service management
Timeline
Shift Leader
Sonic
02.2020 - 06.2025
Sales Associate
Sprint
04.2018 - 02.2020
Customer Service Representative
Xerox
11.2017 - 02.2020
Server
Cimarron Steak House
01.2015 - 03.2017
Crew Member
Taco Bell
03.2013 - 10.2016
GED -
Oklahoma City Community College