Cheyenne Heflin
Atlanta,GA
Summary
Self-motivated individual and out of the box thinker with a great deal of experience in providing world class customer service and hospitality services. Exceptional leadership, communication and staff development skills with emphasis on reducing organizational risks and improving service levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer 1
Georgia Department of Corrections
09.2023 - Current
- Tracked inmates through head counts, visitor log and scheduled activities
- Book new inmates into facility and processed inmates for release
- Escorted inmates to and from cell
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Conducted routine and emergency head counts
- Prepare, processed, and maintained forms, reports, logs, records, and activities.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Call Center Representative
Aphipps & Associates
07.2023 - 04.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier/Customer Service
Walmart
04.2020 - 08.2022
- Scan goods and collect payments
- Issue change, receipts, refunds, or tickets
- Make sales referrals, cross-sell products and introduce new ones
- Bag items carefully
- Greet customers when entering or leaving establishment.
- Worked flexible schedule and extra shifts to meet business needs.
Office Assistant
Cracker Barrel
12.2018 - 01.2020
- Persons general administrative clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing
- Handle administrative requests and queries from managers
- Creates and modifies various documents using Microsoft Office
- Maintains Outlook calendar(s) in current and accurate status
- Coordinates meetings and schedule appointments as needed or anticipated
- Prepares meeting materials, prepare and modify documents including correspondence, reports, drafts, memos and emails
- Records minutes at various meetings and archives them according.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
High School Diploma -
Savannah State University
Savannah, GA05.2026
Skills
- Warehouse Experience
- Conflict resolution skills
- Restaurant experience
- Customer service
- First Aid CPR
- Active Listening
Certification
- First Aid Certification
- Peace Officer Standards and Training (POST) Certification - State POST Boards.
Timeline
Correctional Officer 1
Georgia Department of Corrections
09.2023 - Current
Call Center Representative
Aphipps & Associates
07.2023 - 04.2024
Cashier/Customer Service
Walmart
04.2020 - 08.2022
Office Assistant
Cracker Barrel
12.2018 - 01.2020
High School Diploma -
Savannah State University
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