Cheyenne Hefner
McGregor,TX
Summary
Dedicated and detail-oriented Security Officer with a strong focus on security. Committed to safeguarding personnel and premises. Responds effectively to criminal acts, fire incidents, and medical emergencies. Maintains constant alertness, attentiveness, and vigilance. Proactively anticipates potential trouble and takes decisive steps to intervene and diffuse situations, leveraging a keen eye for detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Paladin Investigation & Security, LLC
03.2024 - 10.2024
- Scanned and emailed necessary paperwork to Office Manager.
- Maintained records and logs of work performed and materials and equipment used.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Developed work schedules for team members to maximize shift coverage.
- Trained new team members on site policies and procedures.
Office Assistant
Paladin Investigation & Security, LLC
05.2021 - 03.2024
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
Security Guard
Paladin Investigation & Security, LLC
05.2021 - 03.2024
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Front Desk Associate
Hilton Garden Inn Hotel
09.2020 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Maintained cleanliness and organization of front desk area.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
Correctional Officer II
TDCJ Correctional Facility
11.2017 - 05.2020
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
Education
High school diploma -
Mcgregor High School
McGregor, TX06.2015
Skills
- Security
- Team Leadership
- Time management abilities
- Conflict Resolution
- Reliability
Certification
Guard Card, 01/01/22, 01/01/25, Obtained Level III Guard Card
Timeline
Supervisor
Paladin Investigation & Security, LLC
03.2024 - 10.2024
Office Assistant
Paladin Investigation & Security, LLC
05.2021 - 03.2024
Security Guard
Paladin Investigation & Security, LLC
05.2021 - 03.2024
Front Desk Associate
Hilton Garden Inn Hotel
09.2020 - 05.2021
Correctional Officer II
TDCJ Correctional Facility
11.2017 - 05.2020
Guard Card, 01/01/22, 01/01/25, Obtained Level III Guard Card
High school diploma -
Mcgregor High School
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