Summary
Overview
Work History
Education
Skills
Timeline
Manager

Cheyenne Herrera

Encino,CA

Summary

Insightful Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience

Work History

Manager

Crave Café
Studio City, CA
03.2022 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Shift Lead/, /Cashier/Food runner

Crave Cafe Studio city, Barista
05.2021 - 03.2022
  • Train new employees
  • Welcome in customers
  • Use POS system to take orders
  • Prepare drinks ie: coffee, lattes, soft drinks, and desserts
  • Prepare/bag to-go orders and send them out
  • Take food and drinks out to customers who are dining in
  • Restock daily as well as deep clean utilities, shelves etc
  • Answer phone calls and take phone orders/answer any
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed store opening and closing procedures and balanced tills.

Sandwich Artist

SUBWAY®Restaurants
Los Angeles, CA
03.2021 - 04.2021
  • Greeted guests, promoted specials and took orders.
  • Create any sandwich to customers liking
  • Food preparation
  • Maintaining a clean store
  • Restocking product to ensure the freshest outcome
  • Answering any incoming calls
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice and trim food.

Deposits Representative

Bank of America
McAllen, TX
04.2020 - 07.2020
  • Answer questions about account types and banking products
  • Check status of customer accounts and track checks and payments
  • Review and explain account charges
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards
  • Assist with address changes

Order Taker/Driver

Jason’s Deli
Weslaco, Tx
02.2020 - 07.2020
  • Take phone orders for catering, delivery, and pickup
  • Educating customers on our menu and special items
  • Deliver to-go/catering orders
  • Cashier at front counter and drive-through window, experienced with cash handling
  • Ensured accuracy of all orders
  • Cleaned restaurant equipment, dining area, and food prep area
  • Restock shelves

Activities Assistant

Briarwood Nursing and Rehabilitation
Houston, TX
09.2019 - 01.2020
  • Provided recreational and therapeutic activities to seniors living in long term care facility
  • Completed documentation including admission assessments, updates, and changes to preferences
  • Monitored residents for any changes in condition, whether physical or mental, reported changes to nursing department or social services as needed
  • Completed smoke pass for residents, monitored residents for safety
  • Participated in Resident Council meetings, encouraged residents to bring forth new ideas about changes or different activities they wanted

Housekeeping

HealthCare Services Group
Houston, TX
08.2018 - 08.2019
  • Clean and disinfect residents’ rooms, bathrooms and staff offices/restrooms in long term care facility
  • Trash removal
  • Dusting, sweeping, and mopping in common areas
  • Any duties as assigned by supervisor

Hospitality Aide

Lexington Place Nursing and Rehabilitation
Nacogdoches, TX
05.2018 - 07.2018
  • Passed ice to all residents in long term facility
  • Made beds, answered call lights, organized rooms per resident request
  • Assisted with nail care, activities, and smoking breaks for residents
  • Any other duties as assigned by supervisor

Team/Crew Member

McDonald’s
La Feria, TX
01.2016 - 11.2017
  • Cashier at front counter and drive-through window, experienced with cash handling
  • Ensured accuracy of all orders
  • Cleaned restaurant equipment, dining area, and food prep area
  • Opened and closed restaurant
  • Assisted with inventory as needed
  • Assisted in kitchen as needed
  • Trained new staff
  • Restock shelves

Education

Diploma -

Weslaco High School
Weslaco, TX
05.2018

Houston Community College
Houston, TX

Skills

  • Fast learner
  • Leader
  • Works great with others
  • Motivated
  • Issue and Conflict Resolution
  • Staff Management
  • Managing Cash Register
  • Scheduling and Coordinating
  • Food and Beverage Management

Timeline

Manager

Crave Café
03.2022 - Current

Shift Lead/, /Cashier/Food runner

Crave Cafe Studio city, Barista
05.2021 - 03.2022

Sandwich Artist

SUBWAY®Restaurants
03.2021 - 04.2021

Deposits Representative

Bank of America
04.2020 - 07.2020

Order Taker/Driver

Jason’s Deli
02.2020 - 07.2020

Activities Assistant

Briarwood Nursing and Rehabilitation
09.2019 - 01.2020

Housekeeping

HealthCare Services Group
08.2018 - 08.2019

Hospitality Aide

Lexington Place Nursing and Rehabilitation
05.2018 - 07.2018

Team/Crew Member

McDonald’s
01.2016 - 11.2017

Diploma -

Weslaco High School

Houston Community College

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Cheyenne Herrera