Cheyenne Hilliard
Liberty,NC
Summary
Dedicated and versatile professional with a strong background in customer service, team leadership, and hands-on technical work. Experienced as a Manager, effectively supervising staff, optimizing operations, and ensuring high customer satisfaction. Skilled as a Cashier, delivering fast, accurate transactions and maintaining a friendly, service-oriented environment. Proven ability as a Tire Technician, performing tire installation, repairs, safety checks, and maintenance with precision and attention to detail. Currently working as a Personal Care Assistant (PCA), providing compassionate, client-centered support with a focus on safety, dignity, and quality of life. Known for reliability, strong communication skills, and the ability to adapt quickly to new responsibilities and environments.
Overview
9
9
years of professional experience
Work History
PCA
Premier Home Health Care Services
11.2025 - Current
- Assist clients with daily activities including bathing, dressing, grooming, toileting, and mobility.
- Prepare nutritious meals and monitor dietary restrictions as needed.
- Provide companionship, emotional support, and positive interaction throughout the day.
- Support safe mobility using walkers, wheelchairs, gait belts, or lifts.
- Perform light housekeeping tasks such as cleaning, laundry, and organizing living areas.
- Observe and report changes in physical or mental condition to supervisors or family members.
- Help maintain a safe environment by following infection control and safety protocols.
Tire Technician
Superior Trailer Repair
01.2022 - 02.2025
- Perform mounting, dismounting, balancing, and repairing commercial tires on semi-trucks, trailers, and heavy-duty vehicles.
- Provide 24/7 roadside assistance, ensuring quick, safe repairs to reduce driver downtime.
- Inspect tires for wear, tread depth, casing damage, and pressure irregularities.
- Handle large commercial tires (100+ lbs) using proper lifting, safety, and shop equipment procedures.
- Install and repair valve stems, perform torque checks, and ensure DOT-compliant service.
- Maintain accurate service records and communicate repair needs clearly with drivers and dispatch.
- Assist with shop cleanup, inventory management, and stocking tires and supplies.
Manager
Steak N Shake
03.2018 - 07.2019
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
Cashier
BP
02.2017 - 02.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash and credit payments, ensuring accurate change distribution.
- Assisted customers with inquiries, providing prompt and friendly service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
Southern Alamance High School
Skills
- Time management
- Personal Care & Hygiene Assistance
- Roadside Assistance & Emergency Service
- Customer Service & Communication
- Leadership & Team Motivation
Timeline
PCA
Premier Home Health Care Services
11.2025 - Current
Tire Technician
Superior Trailer Repair
01.2022 - 02.2025
Manager
Steak N Shake
03.2018 - 07.2019
Cashier
BP
02.2017 - 02.2018
Southern Alamance High School