Cheyenne Holleman
Tennessee Colony,TX
Summary
Accomplished Patient Access Representative from Ensemble Health Partners, adept in HIPAA Compliance and delivering exceptional customer service. Excelled in fast-paced environments, enhancing patient care and streamlining billing processes. Demonstrated flexibility, problem-solving skills, and a commitment to quality, fostering strong team relationships and improving workflow efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
09.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Assembly Line Worker
Biomerics FMI
05.2018 - 05.2020
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Certified Nursing Assistant
Oakwood Assisted Living
05.2016 - 05.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
No Degree - Criminal Justice
Trinity Valley Community College
Athens, TX10.2028
High School Diploma -
Athens High School
Athens, TX05.2009
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Registration and Admissions
- Medical Terminology
- Healthcare systems navigation
- Problem-Solving
- Administrative and Office Support
- Eligibility Determination
Certification
Certified Revenue Cycle Representative
Ensemble Health Partners
12-23-2022
Timeline
Patient Access Representative
Ensemble Health Partners
09.2021 - Current
Assembly Line Worker
Biomerics FMI
05.2018 - 05.2020
Certified Nursing Assistant
Oakwood Assisted Living
05.2016 - 05.2018
No Degree - Criminal Justice
Trinity Valley Community College
High School Diploma -
Athens High School
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