Cheyenne Holliday
Hospitality & Customer Service
Easton,MD
Summary
Enthusiastic Hospitality Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily expectations, communications, and training in Agilisys POS. Motivated to learn, grow and excel in any customer service career.
Overview
6
6
years of professional experience
1
1
years of post-secondary education
Work History
Assistant Food & Beverage Manager
Inn At Perry Cabin
St. Michaels, MD
01.2018 - Current
- Organized and oversaw 20-50 food service employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Investigated and integrated Forbes service strategies to boost business profits.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementations.
- Assisted with new programming of Agilisys POS system setup and training of management and employees.
- Reviewed beverage inventory data to determine and address weekly needs.
- Implemented new efficient inventory excel sheet for liquors, beer, mixers, and non-alcoholic beverages
Temp Banquet Manager
Inn At Perry Cabin
St. Michaels, MD
02.2017 - 12.2018
- Oversaw timeliness and quality of food delivery at high-volume events.
- Interpreted instructions to schedule and set up events to client specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms for 8 - 150 people to meet facility standards and specifications.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
Food and Beverage Supervisor
Inn at Perry Cabin Food
St. Michaels, MD
01.2017 - 01.2018
- Supervising day to day operations of Stars, Pursers Pub, Hightide Pool, Hinkley Boats, Banquet Areas, and Room Service for 80 rooms.
- Developed opening/closing material for service areas.
- Enforced LQA performance and service standards to improve and maintain high elevation of customer service & increase profitability.
- Assisted in the development of new menu design, item display, and custom menus for banquet events
- Organized & trained employees on MICROS POS systems
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Education
High School Diploma -
Hempfield High School
Landisville, PA 01.2006 - 01.2010
Bachelor of Science - Cybersecurity
Sothern New Hampshire University
Manchester, NH 12.2020 - Current
Skills
Inventoryundefined
Timeline
Bachelor of Science - Cybersecurity
Sothern New Hampshire University
12.2020 - Current
Assistant Food & Beverage Manager
Inn At Perry Cabin
01.2018 - Current
Temp Banquet Manager
Inn At Perry Cabin
02.2017 - 12.2018
Food and Beverage Supervisor
Inn at Perry Cabin Food
01.2017 - 01.2018
High School Diploma -
Hempfield High School
01.2006 - 01.2010
Similar Profiles
Curt HutchinsonCurt Hutchinson
Server Assistant at Inn At Perry CabinServer Assistant at Inn At Perry Cabin
Nick CallahanNick Callahan
Cart Staff at Links At Perry CabinCart Staff at Links At Perry Cabin
Nicholas SlaterNicholas Slater
Outside Services at The Links At Perry CabinOutside Services at The Links At Perry Cabin
Jennifer AndrewsJennifer Andrews
Reading Tutor at Talbot County Public SchoolsReading Tutor at Talbot County Public Schools
Tatyana ValentinTatyana Valentin
Nurse Practitioner at Shore Neurology and Sleep MedicineNurse Practitioner at Shore Neurology and Sleep Medicine