Cheyenne Holmes
Kodak,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. 10+ years working with kids from infancy to 5th grade in the church.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Wilderness At The Smokies
08.2023 - 12.2023
- Maintain accurate records, trace files, sales activity reports, contracts, etc.
- Frequently produce documents and reports that are effective, appropriate for the audience, and grammatically and technically accurate
- Effectively handle guests, owners, and clients on the phone.
- Effectively use computer systems and software or other means of written correspondence available.
- Monitor cut off dates, daily reporting of net numbers, entering rooming lists, assist in overall reporting to include but not limited to group revenue numbers, commissions/rebates, cutoff/pick up, etc.
- Duties also include filing and all organizational responsibilities.
- Must be proficient in V1, Microsoft Office including Word, Excel, and Power Point.
- Assist in setup of audio-visual equipment for any banquet functions deemed necessary by designated BEOs.
- Assist front desk with check-ins for large groups.
Customer Service Coordinator
Food City
11.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Student Worker - Store Manager
Carson-newman University
08.2021 - 05.2023
- Regularly communicated with management to provide feedback and updates.
- Collaborated with team members to develop strategies in increasing customer satisfaction.
- Took meeting notes and compiled paperwork to support department.
- Trained new employees to apply best practices and comply with store policies and procedures.
- Maintains excel spreadsheets with food inventory count and volunteer time sheets.
- Create and manage weekly volunteer schedules.
- Assist students with finding clothing and food to meet their needs.
- Helps to coordinate food and clothing donations.
Cashier/Barista
Food City
09.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Support Agent
Sykes Enterprises, Incorporated
04.2018 - 11.2018
- Responded to customer inquiries and provided technical assistance over phone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Operated multiple phone lines and computer programs.
- Assisted business with technical difficulties of Intuit Quickbooks online.
Education
Bachelor of Science - Human Services
Liberty University
Lynchburg, VA12.2024
High School Diploma -
Julian Charter School, Alpine Academy
Alpine, CA06.2014
Skills
- Intermediate in Microsoft Office
- Types 75-80 words a minute
- Report Writing
- Information Security
- Clerical Support
- Office Administration
- Mail Handling
- Data Entry
- Scheduling
- Invoice Processing
- Deadline-Oriented
Timeline
Administrative Assistant
Wilderness At The Smokies
08.2023 - 12.2023
Customer Service Coordinator
Food City
11.2022 - 08.2023
Student Worker - Store Manager
Carson-newman University
08.2021 - 05.2023
Cashier/Barista
Food City
09.2020 - 04.2021
Customer Service Support Agent
Sykes Enterprises, Incorporated
04.2018 - 11.2018
Bachelor of Science - Human Services
Liberty University
High School Diploma -
Julian Charter School, Alpine Academy
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