Cheyenne Homminga
Wilkesboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Partially Remote - Legal Assistant/Paralegal
Watauga District Attorney's Office
05.2022 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
- Presented compelling oral arguments in court hearings and trials that resulted in favorable rulings for clients.
- Experience in using the software Amicus, and Caret
- Worked remotely using Zoom, and Microsoft Teams to communicate with Team Members
Remote - Crisis Call Agent
VRI
05.2022 - 12.2023
- Ability to accurately type 81 WPM
- Worked remotely using Zoom, and Microsoft Teams to communicate with Team Members
- Created a solid foundation of trust with patients by consistently demonstrating the company''s commitment to protecting their privacy rights under HIPAA regulations.
- Stayed current with changes in healthcare legislation and regulations affecting HIPAA compliance by attending virtual industry conferences and seminars.
- Attended Suicide Prevention/Deescalation Training classes regularly
- Reduced call wait times by efficiently handling high volumes of inbound calls leading to accepting anywhere from 120-180 calls a shift.
- Navigated multiple ERM software such as Athenahealth for cloud transfers of the patients medical records, EPIC for which most hospitals and doctors office use for everything patient related, and lastly eClinicalWorks which helped me access records for most BH and TP historys.
Remote - Customer Service Representative
Andvaris / Assurant
11.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ability to type 72 WPM
- Established rapport with clients through empathetic listening and effective communication skills.
- Worked remotely using Zoom, and Microsoft Teams to communicate with Team Members
- Managed high call volumes to schedule appointments, verify coverage, and address patient inquiries professionally.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction. ((Example: AHT, QA, and timed after call work.)
Remote - Customer Service Coordinator
Lowes Corporate Office
05.2018 - 05.2022
- Microsoft Office Certified
- Successfully handled daily high inbound call volumes of at least 140 calls day or 17 calls an hour.
- Utilized CRM software to document customer interactions and update account information accurately.
- Navigated multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Worked remotely using Zoom, and Microsoft Teams to communicate with Team Members
- Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.
Education
Associate of Science - Criminalistics & Criminal Justice
Appalachian State University
Boone, NC05-2019
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Documentation review
- Suicide prevention strategies
- Remote work capabilities
- Cold calling
- Empathy and patience
- Epic Software
- Amicus Software
- Caret Software
- Zoom meeting software
- Microsoft dynamics 365
- Fast typing speed
- Outbound and inbound calls
- Screening calls
- Patient confidentiality
- Crisis handling
- Substance abuse awareness
- Referral coordination
- Active Listening and Understanding
- HIPAA compliance
- Patient charting
- EKG interpretation
- Decision-making
Certification
- CPR Certified (American Redcross)
- Animal CPR (American Redcross)
- NC Peer Support Certified
- Certified Notary
- Certified Legal Assistant
- Microsoft Publisher Certified
Timeline
Remote - Customer Service Representative
Andvaris / Assurant
11.2022 - 02.2023
Partially Remote - Legal Assistant/Paralegal
Watauga District Attorney's Office
05.2022 - Current
Remote - Crisis Call Agent
VRI
05.2022 - 12.2023
Remote - Customer Service Coordinator
Lowes Corporate Office
05.2018 - 05.2022
Associate of Science - Criminalistics & Criminal Justice
Appalachian State University
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