Cheyenne Houck
Manassas,US
Summary
Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
2
2
years of professional experience
Work History
Server/Restaurant Hostess
Red Lobster
07.2023 - 03.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
Tropical Smoothie
02.2023 - 08.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Trained new team members on company policies and procedures
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
CASHIER
Dicks Sporting Goods
06.2022 - 02.2023
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Collected and authorized payments of customers
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Education
HIGH SCHOOL DIPLOMA -
Osbourn Park High School
Skills
Customer Transactions
- Stocking and Replenishing
- Communication
- Time management
- Feedback Acceptance
- Advising and Coaching
- Peer Relationships
- Following Instructions
- Register Preparation
- Teamwork and Collaboration
- Willingness to Learn
- Facility Cleaning
- Hospitality and Accommodation
- Can drive
- Performance Improvement
Additional Information
Autistic
Timeline
Server/Restaurant Hostess
Red Lobster
07.2023 - 03.2024
Team Member
Tropical Smoothie
02.2023 - 08.2023
CASHIER
Dicks Sporting Goods
06.2022 - 02.2023
HIGH SCHOOL DIPLOMA -
Osbourn Park High School
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