Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Host
Texas Roadhouse
01.2020 - Current
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Contributed to team success through effective communication and cooperation with coworkers and management.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
Texas Roadhouse
10.2022 - 04.2023
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Enhanced customer satisfaction by providing efficient and friendly food service.
Increased sales by upselling appetizers, desserts, and specialty beverages.
Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
To-Go Manager
Texas Roadhouse
01.2021 - 09.2022
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cultivated warm relationships with regular customers.
Material Handler
Surface Mount Technology Corp.
08.2019 - 09.2019
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Reduced order processing time with streamlined material handling procedures.
Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Maintained a safe work environment by adhering to safety regulations and proper handling of hazardous materials.
Cashier
McDonald's
06.2017 - 08.2017
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Busser
Mary's Family Restaurant
09.2014 - 12.2014
Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Supported team members with additional tasks, promoting a positive work environment.
Displayed excellent time management skills while balancing multiple tasks simultaneously.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.