Cheyenne Isimang
Portsmouth,VA
Summary
Hardworking Machinist Mate for 3 years and 6 months of service in U.S.NAVY Skilled at aligning pipe systems, repairing faults and replacing components. Detail-oriented installation and repair professional inspecting, repairing and replacing valves, pumps, compressors and other parts. Excellent prioritization and multitasking abilities with a systematic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Machinist Mate
United States Navy, USS BATAAN LHD 5
10.2020 - Current
- Performed preventive and corrective maintenance on 700psi boiler, engine, main feed pump, main feed booster pump, dearating feed tank, 6 stage flash type distilling plant, generators and other associated auxiliary equipments.
- Developed expertise in multiple machining techniques, increasing versatility and overall value to the team.
- Collaborated with team members to meet production deadlines and maintain high-quality standards.
- Maintained detailed records of machine performance and adjustments to ensure optimal productivity levels.
- Contributed to a safer work environment by adhering to safety protocols and guidelines during all operations.
- Increased production efficiency by operating, maintaining, and troubleshooting machining equipment.
- Reduced machine downtime by performing regular maintenance checks and repairs as needed.
- Inspected and measured machined parts for conformance to specified tolerances.
- Trained and mentored new and existing machinists on proper machining techniques. Got them qualified on various watches.
- Calibrated and aligned machine components for proper functioning.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Last 2 years I was my division Repair Parts Petty Officer where it was my duty to order, write jobs and inventory all parts for an equipment.
- Detail-oriented water maker with expertise in operating and maintaining water
treatment equipment. Proven track record of producing high-quality, potable
water for residential and commercial use. Skilled in troubleshooting and
problem-solving.
Sales Associate
Williams Grocery Store
11.2018 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
WCTC
03.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Tour Guide
IMPAC Tours
07.2015 - 02.2017
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 50 people on scheduled tours.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Had to learn basic Japanese, Korean and Mandarin for the job to interact with customers that barely knew how to speak or understand english.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
Education
High School Diploma -
Mindszenty High School
Koror, PW05.2013
Skills
- Replacing parts
- Precision machining
- Maintaining equipment
- Safety practices
- Safety Procedures
- Inspecting equipment
- Grinding Techniques
- Tool selection
- Lubricating components
- Thread cutting
- Installing machinery
- Machine Tool Operation
- Records writing
- Team Collaboration
- Hand and Power Tool Operation
- Detail Oriented
- Relationship Building
- Routine Equipment Maintenance
- Assembly and production
- Safety Protocols
- Mechanical Assembly
- Parts Assembly
- Quality Control
- Work Site Maintenance
- Preventive Maintenance
- Team Training
- Troubleshooting
- Equipment Repair
- Corrective Maintenance
- Component Repairs
- Defective Parts Disassembly
- Pumps and Compressors
Certification
Power Plant Operator sponsored by United States Military Apprenticeship Program
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Machinist Mate
United States Navy, USS BATAAN LHD 5
10.2020 - Current
Sales Associate
Williams Grocery Store
11.2018 - 08.2020
Cashier
WCTC
03.2017 - 06.2018
Tour Guide
IMPAC Tours
07.2015 - 02.2017
High School Diploma -
Mindszenty High School
Power Plant Operator sponsored by United States Military Apprenticeship Program
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