Cheyenne Ivy
Katy,TX
Summary
Highly motivated Healthcare professional with over 3 years of experience providing high-level support to patients in a rural community. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
6
6
years of professional experience
Work History
Health Navigator
Mainstreet Rural Health
05.2023 - 08.2024
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Streamlined the referral process for specialty care, ensuring timely access to necessary services for patients.
- Established trusting relationships with diverse patient populations, fostering open communication and collaboration towards shared goals.
- Decreased hospital readmission rates by implementing proactive discharge planning and post-discharge support for high-risk patients.
- Coordinated transportation solutions for patients facing barriers to accessing healthcare services, reducing missed appointments and delays in care delivery.
Customer Service Supervisor
Freedom Urgent Care
10.2021 - 05.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Correctional Officer
Texas Department Of Criminal Justice
12.2018 - 10.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
Healthcare Administration, Associates Degree -
General Studies -
06.2016
Skills
- General office operations and management
- HIPPA Compliance
- Administration
- Event preparation and scheduling
- Contract negotiations
- Staff training and development
- Medical knowledge and terminology
- Non-certified Radiological Technologist
- DOT Breath Alcohol Testing
- Basic Life Support for Healthcare Professionals
- CPR
Timeline
Health Navigator
Mainstreet Rural Health
05.2023 - 08.2024
Customer Service Supervisor
Freedom Urgent Care
10.2021 - 05.2023
Correctional Officer
Texas Department Of Criminal Justice
12.2018 - 10.2021
Healthcare Administration, Associates Degree -
General Studies -
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