Cheyenne Jackson
Oklahoma City,OK
Summary
Reliable Vault Cashier with experience in cash handling, vault operations, and financial record keeping. Possess strong skills in maintaining accurate transaction records, performing reconciliation tasks, and ensuring proper handling of valuable items. Known for integrity, discretion, and sound judgment when dealing with sensitive financial information. In previous roles, made significant contributions to improving operational efficiency by implementing appropriate cash management protocols.
Overview
1
1
year of professional experience
Work History
Vault Cashier
Kickapoo Casino
Harrah , Oklahoma
08.2023 - 07.2024
- Operated cash register to process customer transactions and payments accurately.
- Maintained daily record of all cash and credit transactions.
- Provided excellent customer service by assisting customers with their inquiries and requests.
- Performed regular maintenance on machines such as ATMs, coin counters, and bill validators.
- Sorted, counted, verified, packaged, labeled, and recorded currency deposits received from branches and customers.
- Verified authenticity of incoming cash against established standards before accepting it into the vault inventory system.
- Worked collaboratively with other staff members to resolve any issues that arose during shifts.
- Assisted team members in resolving difficult customer service issues.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
Restaurant Hostess
Kickapoo Casino
Harrah , Oklahoma
08.2023 - 02.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Adhered to all safety regulations set forth by the restaurant management team.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Sever
Mama Tina’s
McLoud, Oklahoma
04.2023 - 08.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Education
High School
Epic Charter Schools
Oklahoma City, OKSkills
- Workplace Safety
- Security Protocols
- Deposit processing
- Cashiering experience
- Standard Operating Procedures
- Cash counting
- Stress Tolerance
- Math Skills
- Customer service and support
- Customer Engagement
Timeline
Vault Cashier
Kickapoo Casino
08.2023 - 07.2024
Restaurant Hostess
Kickapoo Casino
08.2023 - 02.2024
Sever
Mama Tina’s
04.2023 - 08.2023
High School
Epic Charter Schools