Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Misc.
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Cheyenne Jackson

Allen,TX

Summary

Diligent, professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

8
8
years of professional experience

Work History

General Manager

CAVA
06.2024 - Current
  • Oversaw all restaurant operations and team members
  • Set high standards and established a positive work atmosphere for team to cultivate successful day-to-day operations
  • Facilitated workshops utilizing company competencies and values (Company Competency Champion for 2 consecutive years)
  • Lead weekly leadership meetings cascading company standards, metrics, and focuses using PowerPoint
  • Proficient in managing inventory, profit and loss, and labor
  • Created weekly, forecast-based schedules
  • Conducted daily team huddles for standards proficiency and development
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

General Manager In-Training

CAVA
12.2022 - 06.2024
  • Supported the General Manager in daily restaurant operations
  • Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
  • Utilized Office360 apps (Word, Outlook, Excel, etc.) to organize company data
  • Assisted in recruiting, hiring and training of team members.
  • Coached and developed new hires and transfers
  • Performed evaluations & Coaching Conversations with team members and shift leads
  • Delivered memorable experiences to guests to develop customer fanaticism
  • Worked with team members and shift leads to ensure their assigned duties were carried out efficiently, safely, and successfully

Culinary Lead

CAVA
09.2021 - 03.2022
  • Responsible for opening and closing the store in a timely manner
  • Supported Guest Experience Managers in shift supervision, positive guest interaction, and food service
  • Complete routine tasks to maintain food safety and service quality
  • Freshman

Guest Experience Manager

CAVA
01.2021 - 01.2022
  • Created daily operational plans, including team delegation, daily sales forecasts, and shift strategies for peak team performance and to successfully achieve sales goals
  • Responsible for training, developing, and coaching Team Members and Culinary Leads
  • Tasked with overseeing food and beverage management (inventory, ordering, budgeting, etc.)
  • Responsible for cross training eligible crew members for rapid employee development
  • Provided personalized guest experiences to guests to ensure a positive experience and create loyal CAVA fanatics
  • College Freshman

Crew Member

CAVA
01.2019 - 01.2021
  • Provided exceptional guest experiences, from greeting guests to serving them
  • Tasked with learning the brand and clearly communicating it's fast casual concept to guests
  • Completed orders in a timely manner while following and maintaining safety guidelines
  • Handled cash and facilitated transactions via POS
  • Worked closely with management to take on more responsibilities and communicate excellence
  • HS Senior

Crew Member

McDonald's
03.2017 - 03.2019
  • Entry-level, customer-facing duties including:
  • POS & cash handling
  • Maintaining a hygienic work environment
  • Providing customer support to guarantee a positive experience
  • HS Freshman

Education

Entrepreneurship, Global Marketing, Professional Communication

Plano West Senior High School
01.2019

AAS - Communication Design, UX track

Collin County Community College
08.2022

Certificate - Business Management

Collin County Community College
12.2020

Skills

  • Microsoft Office (Word, PowerPoint, Excel, etc)
  • Adobe Suite (Beginner)
  • Profit & Loss Analysis
  • Staff training/development
  • Operations management
  • Training and coaching
  • Customer relations
  • Conflict Resolution
  • Guest Recovery
  • Adaptable
  • Strong Written & Verbal Communication
  • Critical thinking
  • Inventory control
  • Schedule management

Timeline

General Manager

CAVA
06.2024 - Current

General Manager In-Training

CAVA
12.2022 - 06.2024

Culinary Lead

CAVA
09.2021 - 03.2022

Guest Experience Manager

CAVA
01.2021 - 01.2022

Crew Member

CAVA
01.2019 - 01.2021

Crew Member

McDonald's
03.2017 - 03.2019

Entrepreneurship, Global Marketing, Professional Communication

Plano West Senior High School

AAS - Communication Design, UX track

Collin County Community College

Certificate - Business Management

Collin County Community College

Hobbies and Interests

Graphic Design, Esthetology, Cosmetology, Performing Arts

Misc.

References and proof of academic completion available upon request.

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