Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheyenne Johnson

Memphis,TN

Summary

Dynamic Chat Support Specialist with robust customer service skills and technical troubleshooting expertise, dedicated to enhancing service quality and educating customers on product features. Personable and results-oriented, I am committed to maintaining customer satisfaction and contributing to company success through effective communication and problem resolution.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Chat Support Specialist

Concentrix Remote
06.2024 - Current
  • Provided prompt and accurate responses to customer inquiries via chat, including billing questions.
  • Educated customers on product features and usage through clear communication.
  • Collaborated with team members to enhance response times and elevate service quality.
  • Identified common customer concerns and recommended actionable improvements to management.
  • Updated knowledge base with insights from latest industry trends and product changes.

Technical Support Representative

Teleperformance
Remote
01.2021 - 02.2024
  • Provided technical support for software and hardware issues to customers, assisting with online billing and account issues.
  • Troubleshot network connectivity problems using diagnostic tools and techniques.
  • Guided users through step-by-step solutions for common technical challenges.
  • Collaborated with team members to improve troubleshooting processes and techniques.
  • Resolved escalated customer service issues in a timely manner.

Customer Service Representative

InfoCision Remote
Remote
05.2019 - 11.2020
  • Handled customer inquiries and provided accurate information promptly.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained detailed records of customer interactions for quality assurance purposes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Business Managment

Purdue University
610 Purdue Mall
08-2026

Skills

  • Customer service
  • Technical support
  • Effective communication
  • Data analysis
  • Empathy display
  • Problem-solving
  • Chat support techniques
  • Problem resolution
  • Team collaboration
  • Time management
  • Typing speed
  • Certification

    • CPR Specialist
    • Crisis Helpline Specialist

    Timeline

    Chat Support Specialist

    Concentrix Remote
    06.2024 - Current

    Technical Support Representative

    Teleperformance
    01.2021 - 02.2024

    Customer Service Representative

    InfoCision Remote
    05.2019 - 11.2020

    Some College (No Degree) - Business Managment

    Purdue University
    Cheyenne Johnson