Cheyenne Johnston

Hybrid Role.

• Promptly answered phones and transferred calls to agents, marketers and management of the company.
• Sorted mail and packages.
• Review and submission of client Health Claims to Insurance Carriers.
• Process client cancellation request and draft changes.
• Review and interview prospective clients to ensure ethe accuracy of their personal information,
• Completed phone verification calls with clients.
• Submit health applications to the carrier sites for agents.
• Completed rate comps and pending policy reports on excel.
• Assist agents with all client complaints and issues.
• Communicated with health insurance companies to resolve issues regarding clients' policies.
• Completed data entry of client and policy info into our systems (APL & Ricochet) for record keeping.
• Made copies, organized files, and scanned in documents for saving.
• Over see an admin team and their daily responsibilities.

• Conducted termination of leases for non-compliant tenants.
• Assisted property manager in supervising, training, motivating and supporting leasing consultants.
• In charge of evictions, delinquents, property events and persistent follow-ups..
• Reviewed guest cards and phone logs and promoted follow-up.
• Qualified prospects, negotiated leasing requirements, and completed paperwork.
• Monitored ongoing compliance with renters' insurance policy.
• Entered daily data into {Yardi}, including rental applications, cancellations and lease renewals.
• Audited new lease agreements and ongoing lease files to verify compliance.
• Monitored models, leasing office, and clubhouse for adherence to company standards.
• Collected rent, deposits and advance after signing contracts.
• Scheduled maintenance and repairs for properties as required.

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Distributed and followed up on tenant renewal notices.
• Registered clients on database to enable tracking history and maintain updated records.

• Increased online sales revenue by developing and executing effective internet marketing strategies.
• Implemented email marketing campaigns that led to increased click-through rates and conversions.
• Responded to internet inquiries and phone calls in timely matter.