Cheyenne Jones

• Provided mentoring, advice, counsel, and instruction to fellow employees on the staff as well as staff from others stores.
• Able to communicate effectively, orally and in writing, with personnel at various levels of responsibility. Bridging the gap between management and team members by relaying information in a positive and encouraging way.
• Have remained flexible and adaptable with employee's schedules and remain positive and continue to adapt to the change in management
• Have experience in employee development. Organized and implemented several training techniques for new employees as well current employees needing employee development. Prepared plans for training employees based on individual needs. Conducted one-on-one instruction to identify strong and weak areas. Assisted team leads in expanding their leadership skills.
• Take pride in being an active listener, controlling emotions and cultivating a positive outlook.
• Excellent problem solving and judgment and proficient in evaluating situations, drawing conclusions, developing approaches and communicating very quickly and efficiently. During stressful situations I was able to act in a professional manner and avoid personal feelings interfering with the task at hand.
• Proactive in identifying weak areas with the team members and providing the necessary tools for them to become more productive. 6 Years specialized experience in customer service 06/2018-Present. I have 6 years of experience in customer service, able to assist customers, as well as being a front line supervisor to subordinates, providing guidance and instruction when necessary. Received and resolved complaints from customers as well as employees and forwarded to upper management when necessary. Exceptional multi tasker, providing advice, counsel, or guidance to subordinates on both work and administrative matters while assisting customers, ordering supplies, and doing necessary paperwork. Identifying development and training needs to improve performing everyday duties. Extremely flexible and adaptable in all situations with great interpersonal ability establishing great rapport with management peers and subordinates I was able to communicate effectively orally and in writing with personnel at various levels of responsibility as well as training lower level employees. Planned and assigned work duties to subordinates based on difficulty of assignment making adjustments based on changing priorities and/or workloads. Established and maintained internal and external contacts in order to liaison with others stores and provide necessary training to their employees if needed. Very motivated to establish teamwork amongst all employees to complete the goals and mission of the organization. Planned and accomplished work within set periods, making adjustments based on changing priorities and workloads.

• Selected as a Shift Leader after 3 years of service with Dunkin Donuts
• Promoted to Assistant Manager after 7 months of being a shift leader.
• Received numerous appreciation from customers.

Microsoft Office Certified