Cheyenne Jones
Pittsburgh,PA
Summary
A security professional with a primary objective to provide protection for patients and staff, coordinate and follow operations, and ensure exceptional customer service. Aims to create a positive and productive work environment through effective communication, shared goals, and environmental monitoring. Highly skilled in safety with a strong focus on team collaboration and achieving results. Ensures compliance with safety regulations, conducts risk assessments, and develops safety protocols. Reliable and adaptable, able to manage changing needs and support team members in high-pressure environments. Proven ability to implement effective safety measures and foster a culture of continuous improvement.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Senior Safety Officer
UPMC
12.2019 - Current
- Company Overview: As a Senior Safety Officer at UPMC Western Psychiatric Hospital we receive intensive training for 2 months in crisis intervention which prioritizes de-escalation techniques
- We also receive positive approach training, a program that focuses on intervention with patients while building relationships to understand all individuals who visit the hospital
- We receive intensive training for 2 months in crisis intervention which prioritizes de-escalation techniques
- We also receive positive approach training, a program that focuses on intervention with patients while building relationships to understand all individuals who visit the hospital
- As a Senior IHASS Safety Officer at UPMC Western Psychiatric Hospital we receive intensive training for 2 months in crisis intervention which prioritizes de-escalation techniques
- We also receive positive approach training, a program that focuses on intervention with patients while building relationships to understand all individuals who visit the hospital
- Responded to any emergencies as instructed and with utmost efficiency.
- Communicated safety performance and progress to management and employees to provide up to date information.
Sales Assistant General Manager
LA Fitness
10.2019 - 12.2019
- Educated customers about products and services
- Maintained a clean service environment
- Cold Calls and Face to face conversation
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Handyman Services
RE360
07.2019 - 09.2019
- Company Overview: At RE360 - Landscaping and maintenance
- In depth plumbing & carpentry
- Appliance repair on basic appliances
- At RE360 - Landscaping and maintenance
- In depth plumbing & carpentry
- Appliance repair on basic appliances
- Managing properties and making sure everything is up to excellent standards for our residents needing fast and reliable service
- Improved client satisfaction by providing timely and efficient handyman services.
Senior Delivery Driver
Lowes Home Improvement
04.2016 - 07.2019
- Complete on average 15 deliveries across 40 miles daily
- Verify and complete required reports and documentation
- Actively engage with customers to determine and meet their pickup or delivery needs
- Maintained excellent safety records through careful navigation and adherence to traffic regulations.
- Facilitated smooth communication between dispatchers, warehouse staff, and customers for seamless logistics operations.
- Reduced vehicle maintenance expenses by performing routine inspections and preventative measures.
Education
High school or equivalent -
Taylor Allderdice Highschool
01.2016
Skills
- Crisis Intervention
- Conflict Resolution
- Protection
- Communication
- Problem-solving
- Documentation/Filing
- Kronos
- Customer service
- Event planning
- Risk management
- Strategic planning
- Goal oriented
- Preceptor training
- Forklift
- Inventory
- Property Management
- Apartment Maintenance
- General Labor
- Handyman
- General Laborer
- Microsoft Office
- Maintenance
- Appliance Repair
- Security
- Workplace Violence Prevention
- Surveillance Multitasking
- Conflict management
- Metal detector Training
- Patrolling
- Suicide And Self Harm Prevention
- Workplace inspections
- Accident investigation
- Safety policies
- Staff education and training
- Duty delegation
Certification
- CPR Certification, 12/01/19 to Present, Annually
- Comprehensive Crisis Management, 12/01/19 to Present
- Act 235, 11/01/20 to 11/01/25
- Act 31, 12/01/19 to Present
- Child Abuse Recognition and Reporting, 12/01/19 to Present
- Act 33, 12/01/19 to Present
- Pennsylvania Child Abuse Clearance, 12/01/19 to Present
- Act 34, 12/01/19 to Present
- Criminal Background Check, 12/01/19 to Present
- Act 73, 12/01/19 to Present
- FBI Clearance, 12/01/19 to Present
References
Available upon request.
Timeline
Senior Safety Officer
UPMC
12.2019 - Current
Sales Assistant General Manager
LA Fitness
10.2019 - 12.2019
Handyman Services
RE360
07.2019 - 09.2019
Senior Delivery Driver
Lowes Home Improvement
04.2016 - 07.2019
High school or equivalent -
Taylor Allderdice Highschool
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