Cheyenne Kaimi

• Collaborate with the RGV Sector TOM to address client concerns promptly, ensuring high satisfaction levels and maintaining long-term partnerships.
• Analyzed data with operations to identify areas for improvement, implementing changes that led to increased efficiency and productivity.
• Conducts daily audits over ongoing operations, carefully reviewing procedures, identifying irregularities, and addressing any possible concerns that may arise to ensure efficiency and compliance.
• Assisted in reviewing weather emergencies and unexpected events impacting transport operations, ensuring timely adjustments were made, effectively minimizing potential safety hazards
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance daily productivity and resolve problems.
• Prepared and updated employees’ daily schedules, resolved transportation scheduling issues, made necessary adjustments, and communicated with the RGV sector TOM to secure approval for changes.
• Reviewed and monitored daily live views, promptly corrected observed behavior, and consistently communicated with staff to ensure clarity, accountability, and understanding of all expectations.
• Maximized performance by monitoring daily activities and mentoring team members.
• Assists with compiling and organizing daily, weekly, and monthly hours report data, ensuring accurate information is prepared and sent to the client for review and approval.
• Oversaw a sector of 195+ employees, ensuring effective training, maintaining constant communication, addressing all concerns promptly, and consistently meeting client needs with dedication, efficiency, and strong leadership on a daily basis.
• I strive to take on tasks and master my craft with minimal to no errors, applying precision and dedication, then use what I’ve learned to train supervisors, staff members, and sector managers, fostering growth and operational excellence.

- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.

-Conduct beginning of shift inspection of Detention/Transportation Officers to ensure they meet Company dress and appearance standards.

-Verify officers have their credentials on them at beginning of their shift.

-Schedule and assign teams to daily assignments.

- (Approve/Deny) Vacation/PTO requests and abiding by the FCGOA CBA

-Supervise and participate in the work of the Detention/Transportation Officers.

-Oversee that the Officers are dispatched to their assigned location and monitor teams throughout my shift. Ensure that officer's are taking safe routes to and from their assigned locations

- Ensure officer's conduct their vehicle and equipment checks. As well as logging in/out on the equipment logs, ROP & logging in on GEO Tab daily.

-Evaluate procedures and personnel and implement appropriate corrective actions.

-Assist in the development of an efficient and effective methods and procedures for Detention/Transportation Officer operations.

-Communicate, educate, train & build a positive work environment with each Detention/ Transportation Officer

- Monitored safe operations by conducting field safety inspections, checking in on teams and making sure they are abiding by the TEI policy and procedures as well as maintaining professionalism with our client.

-Verifying the accuracy of daily reports and numbers.

-Reporting all accident/ incidents to upper management and follow up with reports as necessary

-Communicating and working with other sites for the movement of the operations

-Answer any and all questions from our client

-Meet with Detention/ Transportation officer(s) and providing officer feedback

-Prepare employee disciplinary reports and forward to the SM / APM/ PM for approval

-Create officer muster(s) and briefing Detention/Transportation officer(s) on the directives/ standards for them.

-Wear approved company issued duty uniform with boots and uniform gear

-Maintained compliance with DOT regulations

-Verify that drivers transported traffic safely and complied with state DOT laws.

-Provide overall security, remain with and guard detainee(s) until given further instructions provided from the Shift Supervisor.

-Ensure weapon and ammunition are secured/ safeguarded at all times.

-Wear approved duty uniform with shoes or boots and uniform gear (i.e. duty belt, holster, handcuffs, cuff case, and magazine pouch).

-Wear company issued weapon & side arm holster when performing Detention/Transportation Officer duties.

- Have all my credentials on me at all times.

-Wear my company issued body armor at all times.

-Arrive on shift in full uniform and in uniform while on shift at all times.

-Trained and qualified to use and carry my company issued pistol, baton, and Oleoresin Capsicum (OC/Pepper Spray)

-Reported all accidents/ incidents to the on duty shift supervisor

-While on detail (Flights/ground movement/ etc) verify all detainee Files, Medical(s), detainee property are accounted for and proper pat searching, restraining and roll call is conducted prior to loading detainee(s) onto the vehicles.

-Abiding by the DOT Federal Regulations

-While in transport conducting welfare checks on detainee(s) until the arrival at the assigned drop off locations

-Provide ground guide at all times while as a co-driver

· Oversee and monitor the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas.

· Coordinated and monitored inmate or detainee movements, conducts counts, and provides emergency response as needed.

· Also assisted in the control room, front and sally port entrance, health services, special housing, perimeter security, transportation and intake

· Assisted in shakedowns for contraband materials. Confiscated contraband in accordance to facility and contracting agency policies and procedures.

· Initiated disciplinary reports on inmates/detainees.

· Prepared reports and maintains daily logs as required.

· Reported facility cleanliness and submitted reports need for maintenance or repairs.

· Conducted correctional duties for any shift such as stepping in to provide officer's breaks/ lunches

· Overseen and monitored the activities of the intake and release areas.

· Obtained transport roster of all offenders incoming to the facility.

· Completed all daily information forms necessary in processing offenders in/out of the facility.

· Updates computer upon arrivals/departures of offenders

· Updates count board upon arrival/departure of offenders

· Operates photo printer for offender ID

· Ensured all arriving offenders receive appropriate identification, including ID and wristband.

· Responsible for completion of inventory of property for incoming/outgoing offenders.

· Properly identifies each offender scheduled to be released.

· Notifies necessary departments (Medical, Inmate Trust Fund, Security) of pending incoming/outgoing offenders

· Provided ICE Supervisor the facility total count daily and the incoming detainee traffic breakdown daily.

· Provided lieutenant the facility total count prior to count time during shift

· Conducted nightly Perimeter checks approved by the Major

Migrant Operations:

· Supervise and monitor migrants in living, recreation areas.

· Inspect all migrants who have been cleared by ICE, bags as they enter/exit the facility

· Prior to facility count making sure all migrants have checked back in and are accounted for during count.

· Make sure program activities stay safe

· Ensuring that no migrants have access to the internet

· Transport migrants to and from their doctor appointments following the required transportation procedures of the GITMO base.

· Keep daily logs on detainees (including disciplinary reports).

· Provided prompt and appropriate assistance to those who have been injured, ill, or have suffered trauma.

· Pick up migrant(s) breakfast, lunch and dinner from the mess hall on base, deliver the food to both units & Issued out plates to all migrants daily.

· Escort migrants who have not been cleared by ICE, outside for their 1 hour recreation

· Conduct daily outer perimeter facility & Unit inspections, making sure nothing has been tampered with including the ICE processing building.

· Providing (1) phone call a week that is monitored and timed for the migrants who have not been cleared by ICE. This is also monitored by the base security.

· Followed the standard of the Military of the holstering and lowering of the flag. Before we holster the flag in the morning the supervisor & Officer will stand outside the facility with the United States Flag and we will follow as the Marine's who were assigned to the barracks next to us in the holstering and lowering of the flag daily and nightly.

· Supervise and monitor detainees in living, recreation, dining, and visitation areas.

· Coordinate their movement (conducting counts and providing emergency response as needed).

· Make sure program activities stay safe and supervise labor crews.

· Conduct shakedowns for contraband materials (by yourself or with your team) and confiscate prohibited items as per policies and procedures.

· Keep daily logs on detainees (including disciplinary reports).

· Provide prompt and appropriate assistance to those who have been injured, ill, or have suffered trauma.

· Assigned as a facility rover picked up all dorms trash, assisted with facility count & picked up all confirmed dorm counts and delivered to the lieutenant for verification. Provided facility roof inspection. Picked up the detainees who run the breakfast trays in the morning and delivered the trays to each dorm. Assisted with providing dorm officer's their breaks.