Summary
Overview
Work History
Education
Skills
Languages
Awards
Certification
Timeline
Generic

Cheyenne Kinch

Pittsburgh,PA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ansafone
Ocala, FL
11.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative/Licensed Insurance Sales Agent

TTEC (WFH)
Englewood, CA
12.2021 - 08.2022
  • Always goes the extra mile to make sure the customer is being heard and understood.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.

Patient Care Technician

UPMC Shadyside Hospital
Shadyside (Pittsburgh), PA
03.2021 - 05.2021
  • Compassionate and empathetic towards patients and coworkers.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Maintained accurate records of patient care, condition, progress, and concerns.

Cashier

Giant Eagle (GetGo)
East Liberty, PA
12.2019 - 02.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Dietary Aide

Cura Hospitality (Jefferson Hospital)
Jefferson Hills, PA
08.2018 - 01.2019
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Informed supervisor about any changes in patient's dietary needs or preferences.

Education

Medical Insurance Billing And Coding Diploma - Medical Billing And Coding

Institute of Medical And Business Careers
Pittsburgh, PA
09-2024

Diploma -

Sandalwood High School
05.2017

Skills

  • Excellent People & Communication Skills
  • Computer Proficient
  • Quick Learner
  • Leader
  • Patient
  • Positive Attitude
  • Intelligent
  • Product Knowledge
  • Account updating
  • In-store support
  • Dispute Resolution
  • Retail sales customer service
  • Technical Support
  • Customer Relationship Management (CRM)
  • Microsoft Outlook
  • Sales expertise
  • Typing 40 WPM
  • Critical Thinking
  • Building rapport
  • Courteous demeanor

Languages

English Speaking

Awards

Proud member of the NSHSS.

Certification

  • Personal Lines Property & Casualty Insurance License

Timeline

Customer Service Representative

Ansafone
11.2023 - Current

Customer Service Representative/Licensed Insurance Sales Agent

TTEC (WFH)
12.2021 - 08.2022

Patient Care Technician

UPMC Shadyside Hospital
03.2021 - 05.2021

Cashier

Giant Eagle (GetGo)
12.2019 - 02.2020

Dietary Aide

Cura Hospitality (Jefferson Hospital)
08.2018 - 01.2019

Medical Insurance Billing And Coding Diploma - Medical Billing And Coding

Institute of Medical And Business Careers

Diploma -

Sandalwood High School

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Cheyenne Kinch