Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Menards
02.2025 - 06.2025
Assisted in training new team members on store operations and customer service standards.
Resolved customer inquiries and issues, improving overall satisfaction ratings.
Coordinated scheduling for staff to optimize coverage during peak hours.
Monitored cash handling procedures to ensure accuracy and reduce discrepancies.
Sales Associate
AT&T
01.2024 - 02.2025
Processed transactions accurately using point-of-sale systems to ensure efficient sales operations.
Resolved customer complaints promptly, ensuring a positive shopping experience and retention.
Trained new staff on sales techniques and operational procedures for improved performance.
Managed returns, exchanges and refunds in accordance with store policy.
Assisted customers with product selection and service inquiries to enhance overall satisfaction.
Detention Deputy
Laramie County Sheriff's Department
08.2023 - 12.2023
Monitored inmate activities to ensure compliance with facility rules and regulations.
Conducted regular inspections of living quarters and common areas for safety and security issues.
Collaborated with law enforcement and legal teams during transport of inmates for court appearances.
Maintained accurate records of inmate behavior, incidents, and daily activities in reports.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Menards Team Member
Menards
01.2023 - 08.2023
Order Pickup and Delivery
Maintained store organization by restocking shelves and arranging merchandise displays efficiently.
Implemented inventory management practices to minimize stock discrepancies and reduce waste.
Executed order picking and packing processes to ensure accurate shipments.
Operated material handling equipment to move products efficiently within warehouse.
Housekeeper
Days Inn
02.2022 - 01.2023
Cleaned and maintained guest rooms to ensure high standards of cleanliness and guest satisfaction.
Trained new staff on cleaning protocols and safety procedures, promoting adherence to company standards.
Inspected and restocked cleaning supplies, enhancing operational efficiency for housekeeping team.
Implemented organized scheduling for daily cleaning tasks, optimizing workflow and resource allocation.
Pizza Hut Delivery Driver
Pizza Hut
11.2020 - 09.2021
Delivered orders promptly, ensuring customer satisfaction through timely service.
Maintained accurate records of deliveries and payment transactions.
Assisted in training new drivers on operational procedures and safety protocols.
Tire Technician
Big O Tires
08.2019 - 10.2019
Performed tire mounting and balancing using specialized equipment to ensure optimal vehicle performance.
Conducted thorough inspections of tires, identifying wear patterns and recommending appropriate solutions.
Assisted customers with tire selection based on vehicle specifications and driving needs, enhancing customer satisfaction.
Rotated, mounted and balanced tires on cars, trucks, and vans.