Cheyenne Lee
Spring,TX
Summary
Innovative individual with 5+ years of business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
9
9
years of professional experience
Work History
IT Help Desk Technician
Mattress Firm
Houston, TX
02.2023 - 05.2024
- Provided technical support to internal teams through phone, email and chat support with various hardware and software issues
- Created and maintained user accounts for new hires or current employees
- Utilized remote access tools to connect remotely with store systems when necessary
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
Technical Support Representative
Asurion
Houston, TX
03.2021 - 02.2023
- Provided technical assistance to customers through phone, email and chat support
- Troubleshot customer inquiries related to software and hardware issues
- Diagnosed system errors and implemented solutions to resolve them
- Maintained detailed records of customer interactions and transactions
- Recommended upgrades or additional features that could enhance user experience
- Utilized remote access tools to connect remotely with customers' systems when necessary
Department Manager
Nordstrom
Houston, TX
09.2017 - 02.2021
- Coached and trained new staff members, providing guidance on department policies and procedures
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department
- Developed and implemented strategies to increase sales revenue
- Managed inventory levels, ensuring adequate supply of products for sale
- Analyzed data from CRM systems to identify areas of improvement in sales process
Customer Support Specialist
Amazon
, TX
06.2015 - 08.2017
- Answered incoming calls in a timely manner and provided accurate information on products and services
- Provided training for new hires on company policies and procedures related to customer service operations
- Engaged in conversation with customers to adjust bills and refunded money to resolve customers' service or billing complaints
- Increased customer satisfaction ratings by 23% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Led on- and off-site customer support teams across multiple time zones.
Education
Some College (No Degree) - Computer And Information Sciences
Lone Star College System
Spring, TX05-2027
Skills
- Relationship Management
- Technical knowledge
- Project Delivery
- Root Cause Analysis
- Risk Management
- Customer Experience
- Team Leadership
- Employee Training
Timeline
IT Help Desk Technician
Mattress Firm
02.2023 - 05.2024
Technical Support Representative
Asurion
03.2021 - 02.2023
Department Manager
Nordstrom
09.2017 - 02.2021
Customer Support Specialist
Amazon
06.2015 - 08.2017
Some College (No Degree) - Computer And Information Sciences
Lone Star College System
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