Cheyenne Liao
San Dimas,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Shibuyala
03.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Internship Student
China Merchants Bank
08.2022 - 08.2022
- One week Future Banker Career Camp
- Ability in understanding the history, business models, and market practices of commercial banks
- Understanding the momentum and implication of Fin-tech and artificial intelligence technologies.
- Presenting on comprehensive research with team
Accountant Intern
HealthBanks
06.2021 - 08.2021
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Customer Service
Claries, Claire
02.2022 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
Bachelor of Science - Business Economics
University of California, San Diego
La Jolla, CA01-2026
Associate of Science - Accounting
Pasadena City College
Pasadena, CA05.2024
High School Diploma -
Arcadia High School
Arcadia, CA06-2022
Skills
- Bilingual Profiency: Mandarin Chinese (Fluent)
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Flexible Schedule
- Product Sales
- Goal-Oriented
Timeline
Sales Associate
Shibuyala
03.2023 - 06.2024
Internship Student
China Merchants Bank
08.2022 - 08.2022
Customer Service
Claries, Claire
02.2022 - 12.2022
Accountant Intern
HealthBanks
06.2021 - 08.2021
Bachelor of Science - Business Economics
University of California, San Diego
Associate of Science - Accounting
Pasadena City College
High School Diploma -
Arcadia High School
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