Cheyenne Liao
Arcadia,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Shibuyala
03.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built relationships with customers to encourage repeat business.
Customer Service
Claries, Claire
02.2022 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Internship Student
China Merchants Bank
08.2022 - 08.2022
- One week Future Banker Career Camp
- Ability in understanding the history, business models, and market practices of commercial banks
- Understanding the momentum and implication of Fin-tech and artificial intelligence technologies.
- Presenting on comprehensive research with team
Accountant Intern
HealthBanks
06.2021 - 08.2021
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Volunteer
Princeton Learning Experience International School
08.2019 - 05.2020
- Teaching spoken English to Chinese students
from less developed cities/schools that don’t have rich English resources - Used strong interpersonal communication skills to convey information to others.
- Spoke with community organizations to boost outreach and highlight programs successes.
Education
Associate of Science - Accounting
Pasadena City College
Los Angeles, CA05.2024
High School Diploma -
Arcadia High School
Los Angeles, CA05.2022
Skills
- Decision Making Public Speaking Teamwork
- Research Negotiation Organizing Video Edit
- Communication
- Native or Bilingual Proficiency
- Cash Handling
- Customer Service
- Time Management
- Conflict Management
- Product Knowledge
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
Shibuyala
03.2023 - 06.2024
Internship Student
China Merchants Bank
08.2022 - 08.2022
Customer Service
Claries, Claire
02.2022 - 12.2022
Accountant Intern
HealthBanks
06.2021 - 08.2021
Volunteer
Princeton Learning Experience International School
08.2019 - 05.2020
Associate of Science - Accounting
Pasadena City College
High School Diploma -
Arcadia High School
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