CHEYENNE LINGERFELT
Johnson City,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
911 Dispatch Supervisor
Sullivan County Sheriff's Office
Blountville , TN
07.2016 - Current
- Provided guidance and support for new employees in the dispatch center.
- Monitored 911 calls to ensure accurate and timely response times.
- Resolved customer complaints in a professional manner while maintaining a high level of customer service satisfaction.
- Oversaw the development of training materials for staff members on emergency services procedures.
- Trained staff on proper use of technology such as computers, radios, and phones, in order to maximize efficiency.
- Investigated incidents involving dispatcher misconduct or errors in order to determine appropriate corrective action.
- Responsible for ensuring that all equipment used by dispatchers is properly maintained according to established safety guidelines.
- Ensured compliance with federal laws governing public safety communications systems.
- Implemented policies and procedures regarding emergency services operations and communications systems.
- Acted as liaison between dispatchers and other law enforcement agencies during major incidents or emergencies.
- Advised dispatchers on best practices when handling difficult or complex situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Mentored junior team members and managed employee relationships.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Advised personnel about accidents, weather conditions or other hazards.
Scheduling Receptionist
Sungate Medical Center
Buford , SC
06.2019 - 08.2020
- Completed paperwork for new patients including registration forms, insurance information and medical history forms.
- Greeted and welcomed visitors in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning documents into electronic systems.
- Greeted patients and visitors in a friendly, professional manner.
- Organized daily schedules according to priority while managing interruptions appropriately.
- Processed payments from customers using point-of-sale system in accordance with company policies.
- Resolved customer complaints efficiently by understanding their concerns and finding solutions quickly.
- Maintained detailed records of customer interactions and transactions including appointment times, cancellations, no-shows and rescheduling requests.
- Ensured reception area was presentable at all times by tidying up furniture, magazines.
- Coordinated with other departments to ensure patient satisfaction was met at each visit.
- Communicated effectively with physicians' offices to coordinate referrals for patients needing specialist care.
- Assisted customers with scheduling appointments, providing information about services offered and registering new patients.
- Answered incoming calls promptly and directed them to the appropriate personnel or department.
- Updated patient records regularly by entering changes in contact details or insurance information when needed.
- Verified customer insurance coverage prior to scheduling appointments to avoid any billing issues down the line.
- Inputted patient data into the computer system accurately and securely in compliance with HIPAA regulations.
- Performed follow up calls after visits to obtain feedback from customers regarding their experience.
Retail Sales Associate Cashier
Belk Department Store
Buford , SC
06.2018 - 06.2019
- Verified that all prices were accurate before ringing up purchases.
- Operated a cash register to accurately process sales transactions.
- Maintained a clean and organized work area throughout the shift.
- Participated in periodic inventory counts as assigned by management.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Greeted customers and provided excellent customer service.
Food Server
Fatz Cafe
BRISTOL , TN
06.2014 - 06.2018
- Ensured that all restaurant safety guidelines were followed at all times.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Attended regular team meetings for updates on new menu items or promotions.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Brought food and beverages to the table in a timely manner.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Followed proper cash handling procedures when accepting payments from customers.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN05-2015
Cardiovascular Technology
Northeast State Community College
Blountville, TNAPPLIED HEALTH SCIENCES
Northeast State Community College
Blountville, TNSkills
- Emergency protocols
- Policy Enforcement
- Critical Decision-Making
- Emergency Management
- Radio Communications
- Call Center Operations
- Dispatch protocols
- Information Relay
- Information Security
- Call Routing
- 911 System Information Databases
- Emergency Response Procedures
- Radio Frequencies Monitoring
- NCIC Database
- Providing Clear Directions
- Decision-Making
- Cross-Departmental Teamwork
- CPR and First Aid
- Documentation And Reporting
- Prioritizing Situations
- Good Judgment
- Data Entry
- Call Records Maintenance
- Emergency Medical Instruction
- Critical Thinking
- Active Listening
- Organizational Skills
- Telephone Etiquette
- Computer-based dispatch systems
- Problem-solving abilities
- Teamwork and Collaboration
- Adaptability and Flexibility
- Goal Setting
- Computer Skills
- Communication Systems Testing
Timeline
Scheduling Receptionist
Sungate Medical Center
06.2019 - 08.2020
Retail Sales Associate Cashier
Belk Department Store
06.2018 - 06.2019
911 Dispatch Supervisor
Sullivan County Sheriff's Office
07.2016 - Current
Food Server
Fatz Cafe
06.2014 - 06.2018
High School Diploma -
Sullivan East High School
Cardiovascular Technology
Northeast State Community College
APPLIED HEALTH SCIENCES
Northeast State Community College
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