Cheyenne Lopez
Lusby,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Office Assistant
RaLo Enterprise LLC
12.2022 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer inquiries.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Purchased and maintained office supplies.
Receptionist
Rejuvenation Medi Spa
04.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
Hostess
Brick Wood Fired Bistro
08.2020 - 04.2021
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Checked and restocked server areas and organized front counter.
- Recorded available tables after seating each party using specialized seating software.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Daycare Assistant
Results Fitness And Nutrition Center
07.2019 - 03.2020
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touches surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Created and implemented diverse educational strategies to boost development.
Cashier
Golden Chicken
02.2019 - 07.2019
- Handled large amounts of cash daily with meticulous detail and focus, documenting each transaction according to protocol.
- Processed drink and meal orders, quickly determining prices of specialty requests and marking with predetermined product codes.
- Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
- Relayed orders to restaurant staff through careful record-keeping and detailed communication.
- Reconciled cash drawer at start and at end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions to complete customer purchases.
Education
No Degree - Cyber Security
College of Southern Maryland
La Plata, MD05.2024
High School Diploma -
Huntingtown High School
Huntingtown, MD06.2021
Skills
- Data Entry and Database Software
- Verbal and Written Communication
- Problem Solving
- Business Administration
- Scheduling and Calendar Management
- Clerical Support
- Office Administration
- Customer Service
- File Maintenance
- Computer Proficiency
- Creative Thinking
- Payment Processing
Timeline
Office Assistant
RaLo Enterprise LLC
12.2022 - Current
Receptionist
Rejuvenation Medi Spa
04.2021 - 11.2022
Hostess
Brick Wood Fired Bistro
08.2020 - 04.2021
Daycare Assistant
Results Fitness And Nutrition Center
07.2019 - 03.2020
Cashier
Golden Chicken
02.2019 - 07.2019
No Degree - Cyber Security
College of Southern Maryland
High School Diploma -
Huntingtown High School
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