Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Macintyre

Rosanky,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

CCA

USPS
Smithville, TX
12.2023 - Current
  • Adhered to all USPS policies and procedures when performing job duties.
  • Performed customer service duties such as providing change of address cards or other postal forms.
  • Completed necessary paperwork accurately and timely for each delivery stop.
  • Scanned items into system to record tracking information.
  • Provided assistance in resolving any issues related to undeliverable or misdirected mail.
  • Processed incoming, outgoing mail at post office counter including sorting, weighing, canceling, stamping, and labeling envelopes, packages.
  • Loaded mail onto trucks according to established procedures.
  • Responded to customer complaints regarding their mail service in a professional manner.
  • Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
  • Reported any suspicious activity observed while delivering mail.
  • Collected signatures on parcels requiring proof of delivery.
  • Delivered mail along established routes using a vehicle provided by the USPS.
  • Assisted customers with package pickups, deliveries, and inquiries.
  • Inspected vehicles daily to ensure safe operation.
  • Maintained logs of deliveries and pickups.
  • Organized packages in route sequence and delivered to correct addresses.
  • Inspected equipment regularly for signs of wear or damage.
  • Assisted customers with completing forms for special services such as certified or registered mail.
  • Operated hand-held scanners to track packages during delivery process.
  • Ensured compliance with all safety regulations while operating motor vehicle.
  • Demonstrated excellent communication skills when interacting with customers and colleagues.
  • Communicated regularly with supervisor regarding changes in route or schedule.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
  • Prepared mail in sequence of delivery for optimal productivity.
  • Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
  • Maintained professional and effective public relations with customers and community members.
  • Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Acquired customer signature for registered and insured mail.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Handled undeliverable mail in accordance with established procedures.
  • Collected customs charges, postage due and C.O.D. payments.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered various types of mail on routes according to strict timelines.
  • Routed all classes of mail in sequence of delivery along established route.
  • Delivered mail to residents and business within assigned area.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Scanned labels on letters or parcels to confirm receipt.

Housekeeping Supervisor

HCSG
Corpus Christi, TX
06.2014 - 10.2023
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Established effective communication between team members in order to foster a positive work environment.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Responded promptly to maintenance requests from guests or staff members.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Created and implemented daily cleaning schedules for staff members.
  • Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.

Education

High School Diploma -

Smithville High School
Smithville, TX
06-2014

Skills

  • Multitasking
  • Leadership
  • Interpersonal Communication
  • Attention to Detail
  • MS Office
  • Organization
  • Critical Thinking
  • Verbal Communication
  • Communication
  • Microsoft Word
  • Project Planning
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Data Management
  • Active Listening

Timeline

CCA

USPS
12.2023 - Current

Housekeeping Supervisor

HCSG
06.2014 - 10.2023

High School Diploma -

Smithville High School

Similar Profiles

CREATE PROFILE
Cheyenne Macintyre