Cheyenne Manning
Philadelphia,PA
Summary
Dedicated and knowledgeable Human Services professional with hands-on experience supporting individuals with IDD and co-occurring mental health conditions such as psychosis and schizoaffective disorder. Skilled in crisis intervention, positive reinforcement and implementing trauma-informed, person-centered care plans. Proven track record of maintaining compliance with Pennsylvania’s 6400 and 6500 ODP regulations, training direct care staff in individual care plans, and collaborating with interdisciplinary teams to improve client outcomes. Committed to promoting independence, safety, and community integration for individuals with complex behavioral and psychiatric needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Specialist
Shared Wellness
08.2020 - Current
- Coordinated and monitored individualized service plans (ISPs) for individuals with intellectual and developmental disabilities, ensuring alignment with state regulations and therapeutic goals
- Collaborated with clinical teams to develop, implement, and evaluate behavior support plans
- Supported direct care staff with training, coaching, and guidance on behavioral interventions, crisis prevention, and daily care strategies
- Maintained ongoing compliance with ODP's 6400 and 6500 regulations, ensuring all services, documentation, and environments met licensing and quality standards
- Served as a liaison between families, support coordinators, and healthcare providers to ensure person-centered care and consistent communication
- Oversaw documentation compliance by reviewing daily logs, incident reports, and progress notes to ensure accuracy and timeliness
- Facilitated interdisciplinary team meetings and contributed to program development focused on increasing community integration, skill-building, and quality of life
- Responded to behavioral crises by providing on-site support and guidance, utilizing de-escalation and trauma-informed practices
- Assisted with staff scheduling, onboarding, and ongoing performance support to maintain a high standard of care across all services
Data Steward
Veeva Systems
06.2019 - 08.2020
- Manage and maintain high-quality master data across key domains (HCPs, HCOs, product, territory, affiliations) using Veeva Network and Commercial Cloud platforms
- Ensure data accuracy, completeness, and consistency in alignment with internal governance standards and customer-defined business rules
- Conduct regular data audits and perform root-cause analysis to identify, resolve, and prevent data quality issues
- Collaborate cross-functionally with product, customer success, and compliance teams to align on data requirements and improve data workflows
- Leverage tools like Excel, SQL, and Veeva Vault to analyze data trends, streamline reporting, and deliver insights to stakeholders
Direct Support Professional
Shared Wellness
01.2017 - 08.2020
- Supported individuals with intellectual and developmental disabilities by implementing individualized support plans and behavior support plans while promoting emotional regulation strategies
- Responded to behavioral escalations using approved crisis intervention techniques ensuring client safety and de-escalation in high-stress situations
- Collaborated with clinical teams, families, and program specialists to reinforce consistent behavior strategies and therapeutic goals
- Provided compassionate, trauma-informed and person-centered support to individuals with IDD in residential and community-based settings
- Assisted clients with daily living activities including hygiene, meal preparation, medication administration, and mobility
- Promoted independence and personal growth by supporting individualized care plans and encouraging life skills development
- Maintained detailed documentation of client behaviors, progress notes, and incident reports in compliance with state and agency guidelines
- Ensured a safe, respectful, and inclusive environment while fostering community integration through recreational activities
Customer Service Associate
Walgreens
07.2015 - 01.2017
- Delivered exceptional customer service by assisting with purchases, answering product inquiries, and resolving issues to ensure customer satisfaction
- Operated POS systems to process transactions accurately, including cash handling, returns, and exchanges
- Maintained store appearance by stocking shelves, organizing merchandise, and ensuring cleanliness of sales floor and checkout areas
- Supported promotional and seasonal campaigns by setting up displays and informing customers about current deals and loyalty programs
- Collaborated with team members to meet daily sales goals and uphold Walgreens’ customer service standards
Education
BA - Psychology, Criminal Justice
Temple University
Philadelphia, PA05.2020
Skills
- Leadership
- Case Management
- Program Development
- Crisis Intervention
- De-escalation
- Timely Documentation
- Trauma-Informed Care
- Person-Centered Care
- Quality Assurance and Regulatory Knowledge
Accomplishments
- Lead efforts to cultivate an inclusive workplace culture by developing and implementing initiatives that promote diversity, equity, and accessibility
- Facilitate training and awareness programs to educate staff and leadership on DEIA principles and best practices
- Collaborate with cross-functional teams to ensure equitable policies and foster an environment of belonging
- Spearheaded the creation and launch of the Wellness Mentor role at Shared Wellness to support staff mental health, resilience, and professional growth
- Designed peer-support frameworks and wellness resources that enhance employee engagement and reduce burnout
- Collaborate with management to integrate wellness initiatives into organizational culture and staff development
Chair, Diversity, Equity, Inclusion, and Accessibility (DEIA) Committee | August 2024- Present
RELEVANT COURSEWORK
- Psychopathology
- Criminal Law
- Psychology of Developmental Disabilities
- Applications of Behavioral Principles
- Social Psychology
- Statistics
- Victimology
- Conducting Psychological Research
- Developmental Psychology
- Personality, Social and Emotional Development
Certification
- Frontline Supervisor | NADSP | 2025
Timeline
Program Specialist
Shared Wellness
08.2020 - Current
Data Steward
Veeva Systems
06.2019 - 08.2020
Direct Support Professional
Shared Wellness
01.2017 - 08.2020
Customer Service Associate
Walgreens
07.2015 - 01.2017
BA - Psychology, Criminal Justice
Temple University
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