Cheyenne Marquardt
Altoona,WI
Summary
I have worked in the service industry my whole working career and am interested in doing something new. I was going to college for Music education, but after Covid I switched to a general Math degree, but didn't end up finishing it. I am interested in finishing my degree but don't have the time right now to do it.
With my decision to try something new, I have always loved math, and have been working on getting some certificates to be a Data Analysts. I have been taking courses for the past couple months and working on my data skills. I thought that maybe I would start with a data entry job seeing as it doesn't need the same qualifications but runs along the same line. Kinda like dipping my toe in the water to see how I like it.
As you can tell by my previous/ current jobs I am a very dedicated worker. I have worked really hard at every job I've had and will continue to do so because I take pride in the work I do. I go above and beyond what is usually asked of me by staying late, learning new jobs when they need it to help out, picking up extra shifts. I work great in both team and individual settings, I am also great at staying on task and meeting deadlines.
I am excited for my next adventure and hope to hear from you!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server Trainer
Olive Garden
04.2018 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided continuous evaluation and feedback to server employees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server
Schreiners Restaurant
10.2014 - 01.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Deli Clerk
Festival Foods
10.2017 - 12.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associate of Arts - Mathematics
University of Wisconsin - Eau Claire
Eau Claire, WI05.2023
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI05.2015
Skills
- New employee mentoring
- Exceptional communication
- Company policies
- Cash Handling
Certification
I have a Google Data Analytics Professional certificate.
Timeline
Server Trainer
Olive Garden
04.2018 - Current
Deli Clerk
Festival Foods
10.2017 - 12.2017
Server
Schreiners Restaurant
10.2014 - 01.2018
Associate of Arts - Mathematics
University of Wisconsin - Eau Claire
High School Diploma -
Fond Du Lac High School
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