Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cheyenne Martinez

Visalia,CA

Summary

I am a high achieving and kind individual who strives to bring that energy to the workplace. I have been commended for my team-player attitude and exemplary customer service skills. In my time in customer service I have assisted customers and clients in finding products that fit their needs. I pride myself on being well-versed in operating various equipment such as espresso machines, ovens, fryers, registers, kennels, computers, and opthalmic equipment. I am eager and excited to find new opportunities to learn.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
03.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Childcare Provider

Private Household
01.2014 - 09.2023
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Sales Associate

LensCrafters
12.2018 - 06.2019
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
  • Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Calibrated equipment regularly to ensure accurate test results during eye examinations.
  • Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Program Leader

Proyouthheart
06.2016 - 09.2016
  • Promoted a safe and inclusive environment for all participants through enforcing anti-bullying policies and fostering open communication.
  • Served as a positive role model for all program participants, inspiring them to strive for personal and academic success.
  • Followed code of conduct and employee handbook, supporting colleagues, sharing duties, and actively participating in meetings.

Cashier

McDonald's
09.2014 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Veterinary Technician Assistant

Lone Oak Veterinary Clinic
06.2012 - 07.2013
  • Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
05-2027

High School Diploma -

Redwood High School
Visalia, CA
06-2014

Skills

  • Time management
  • Friendly and outgoing
  • Team player
  • Cash handling
  • Active listener
  • Cleanliness
  • Computer skills
  • Retail sales
  • Eye health assessment
  • Prescription interpretation
  • Optical terminology
  • Patience and empathy

Accomplishments

  • Gift cards for meeting sales quotas at LensCrafters
  • Won Partner of the Quarter in 2024 at Starbucks.
  • Memorized ingredients and recipes for over 20 specialty drinks.
  • 5 raises and 50$ bonus from Starbucks
  • 100$ Bonus from Lone Oak Veterinary Clinic

Certification

  • Certificate of proficiency in English and Math from Tulare County Office of Education

Timeline

Barista

Starbucks
03.2022 - Current

Sales Associate

LensCrafters
12.2018 - 06.2019

Program Leader

Proyouthheart
06.2016 - 09.2016

Cashier

McDonald's
09.2014 - 09.2015

Childcare Provider

Private Household
01.2014 - 09.2023

Veterinary Technician Assistant

Lone Oak Veterinary Clinic
06.2012 - 07.2013

Bachelor of Science - Psychology

Arizona State University

High School Diploma -

Redwood High School

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