Cheyenne McConnell-sawyers

• Responded to crisis situations with calm and professional approach to optimize support.
• Facilitate scheduling of qualified Crisis Counselors
• Monitored, analyzed and corrected staff performance and worked with nurse manager and clinical staff to raise standards of practice.
• Lead and directed team of 21 clinical personnel and support staff.

• Analyzed problems, identified solutions, and made decisions.
• Collaborated in professional team to solve workflow issues.
• Clinical intern therapist
• Provided therapy for Homebase team clients
• Worked with Veterans, homeless, and other high risks populations
• Built rapport with clients to facilitate trusting relationships and provide a setting conducive to growth.

• Provide Crisis Counseling support in call center for mental health and substance use
• Provide support to callers in crisis via National Suicide Hotline
• Provide initial contact information to clinical staff to ensure quality care of clients

• Attended professional meetings and conferences to maintain and improve professional competence.
• Reviewed curriculum to evaluate success and recommend and implement changes.
• Reviewed and evaluated new and current programs to determine success and compliance with state, local and federal regulations and recommended necessary modifications.
• Completed National Child Advocacy Center (NCAC) Virtual training

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• Completed National Child Advocacy Center (NCAC) Virtual training
• Developed CAST course revisions for Florida Tech with supervisor
• Organized completed NCAC trainings by topic for future advocacy programs Child Applied Memory, and Law Research Team, Dr
• Conradt, Florida Tech

• Assist in research in the Memory for faces project
• Data collection in experiments
• Collaborate with team members to develop data collection methods in related to memory of faces.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Performed customer service duties such as aiding them with their questions
• Gained skills in attention to detail by creating displays to attract customer attention
• Gained experience in problem solving and independently completing tasks
• Gained skills in teamworking.