Cheyenne Mcdaniel
Gore
Summary
Developed critical decision-making and strategic planning skills in fast-paced business environment. Proven ability to manage projects and lead teams efficiently, ensuring effective outcomes. Looking to transition into new field, leveraging these transferable skills to drive success in collaborative and innovative setting.
Overview
9
9
years of professional experience
Work History
Business Owner
On Edge Salon
04.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Hairstylist
American Beauty Salon
01.2022 - 03.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
Cashier
Loves Travel Stop
10.2015 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Webbers Falls High School
Webbers Falls, OK05.2019
Cosmetology Certification -
Indian Capital Technology Center
Muskogee, OK05.2019
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Work Planning and Prioritization
- Employee training
- Team collaboration and leadership
- Performance improvement
- Professional networking
- Scheduling
Timeline
Business Owner
On Edge Salon
04.2023 - Current
Hairstylist
American Beauty Salon
01.2022 - 03.2023
Cashier
Loves Travel Stop
10.2015 - 11.2022
High School Diploma -
Webbers Falls High School
Cosmetology Certification -
Indian Capital Technology Center
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