Cheyenne Mefford
San Tan Valley,AZ
Summary
Dynamic professional with a proven track record at State Farm Insurance, excelling in claims processing and customer service. Leveraged expertise in policy interpretation and conflict resolution to enhance team performance and customer satisfaction. Skilled in organizing work and collaborative projects, achieving significant improvements in efficiency and client relations.
Overview
5
5
years of professional experience
Work History
Claims Associate -AILR
State Farm Insurance
08.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Collaborate as a MAX power user to determine workflows and issues to note directly with product analysis team
- Peer resource for training new employees and for MAX platform for new teams/downstream handlers to begin using.
Office Administration Assistant
Scottsdale House Inc
01.2022 - 08.2022
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
Receptionist
More Stuff Golf Carts
09.2019 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZ05-2018
Skills
- Claims Processing
- Claims
- Claims Investigation
- Policy Interpretation
- Time Management
- Decision-Making
- Team Collaboration
- Coverage Determination
- Conflict Resolution
- Customer Service
- Attention to Detail
- Organizing and Prioritizing Work
Timeline
Claims Associate -AILR
State Farm Insurance
08.2022 - Current
Office Administration Assistant
Scottsdale House Inc
01.2022 - 08.2022
Receptionist
More Stuff Golf Carts
09.2019 - 01.2022
High School Diploma -
Poston Butte High School
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