Cheyenne Montgomery
Kent,WA
Summary
Over a decade of experience as an executive-level Administrative Assistant and Customer Service Specialist, eager to adapt quickly to dynamic environments. Exceptional problem-solving skills, attention to detail, and the ability to maintain composure under pressure. Highly organized, self-motivated, and disciplined with a strong capacity to manage competing priorities. Proficient in leading diverse workgroups and engaging with stakeholders through effective communication. Expertise in Microsoft Office tools, MS Teams, and SharePoint. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
4
4
years of professional experience
Work History
Administrative Business Partner (Administrative Staff Analyst)
Seattle Department of Transportation
10.2022 - Current
- Provide comprehensive administrative support to the Director's Office, including email management, scheduling, correspondence, constituent inquiries, and problem-solving
- Collaborate closely with the Senior Executive Assistant to support the executive team
- Proactively manage rescheduling and notifications for timely adjustments
- Anticipate, assess, analyze, and address key customer and staff needs, taking proactive actions in routine and non-routine situations
- Supervise and mentor one supported employee, identifying skill development opportunities
- Collaborate with the Executive Assistant team, manage SDOT's merchant store, and contribute to decision-making on administrative matters
- Handle technical support for Director's Office staff, troubleshoot IT issues, and manage Director's Office SharePoint site
- Actively manage and enhance Director's Office SharePoint site and web presence
- Manage travel requests, training records, professional memberships, and license renewals.
Administrator I
Safety, Security, & Quality Assurance, King County Metro
11.2019 - 10.2022
- Assisted the Managing Director of Safety and Security, providing administrative support
- Managed calendars, organized meetings, and created department documents
- Served as a liaison between the Managing Director and internal/external customers
- Handled payroll, accounts payable, budget coding, tracking, and reconciliation in Oracle
- Prepared personnel forms, purchase orders, travel, and expense reports
- Assisted and coordinated meetings with stakeholders from other divisions and assisted with COVID-19 compliance.
Education
Associate of Arts -
Seattle Central Community College
Seattle, WASkills
- New Employee Orientations
- Administrative Management
- Database Coordination
- Record Preparation
- Logistical Planning
- Customer Service Understanding
- Report Preparation
- Project Support
- Information Protection
- Meeting Coordination
- Customer Relations
- Privacy Policies
- Administrative Leadership
- Protocol Oversight
- Privacy Compliance
- Data Evaluation
- Event Coordination
- File Organization
- Schedule Oversight
- Project Coordination
- Staff Management
- Travel Coordination
- Expense Monitoring
- Timesheet Processing
- Customer Service
- Policy Writing
- Events Coordination
- Executive Support
- Supplies Ordering
- Employee Supervision
- Program Oversight
- Presentation Creation
- New Hire Onboarding
- Resource Optimization
- Financial Oversight
- Business Administration
- Deadline Adherence
- Data Confidentiality
- Cross-Functional Collaboration
- Continuous Improvement
- MS Office
- Financial Leadership
- Team Building and Leadership
- Contract Administration
- Performance Improvement
- Attention to Detail
- Strategic Planning
- Mail Handling
- Document Control
- Resourceful and Analytical
- Travel Arrangements
- Documentation and Reporting
- Budget Management
- Scheduling
- Goal Setting
- Stakeholder Relations
- Relationship Development
- Project Management
- Recordkeeping and File Management
- Expense Reporting
- Equipment Usage Tracking
- Personable and Approachable
- Multiple Priorities Management
- Program Management
- Office Management
- Decision-Making
- Administrative Support
- Team Collaboration
- Work Planning and Prioritization
- Quality Assurance
- Invoice Processing
- Minute Taking
- Data Entry
Accomplishments
- Led process improvement efforts and defined roles and responsibilities for administrative support staff.
- Procured and distributed hand sanitizer during the COVID-19 pandemic.
- Assisted in a Division-wide office move, coordinating with staff, leadership, and building management.
Education Training
Seattle Community College
Skills
Implementation planning, Project management, Logistics coordination, Meeting facilitation, Calendar management, Team training, Purchasing and inventory, SharePoint, Office 365, Visio, PeopleSoft, PowerPoint, MS Teams, Concur, Power BI, MS Excel, NeoGov, GovDelivery, Adobe
References
References available upon request.
Affiliations
The Conference of Minority Transportation Officials (COMTO)
Timeline
Administrative Business Partner (Administrative Staff Analyst)
Seattle Department of Transportation
10.2022 - Current
Administrator I
Safety, Security, & Quality Assurance, King County Metro
11.2019 - 10.2022
Associate of Arts -
Seattle Central Community College
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