Cheyenne Moreno
Tucson,Arizona
Summary
Dynamic Receptionist Administrator at Valley Endodontics and Oral Surgery, adept at enhancing customer satisfaction through effective scheduling and payment collection. Demonstrated leadership in staff training and organizational skills, ensuring smooth operations and timely resolution of billing discrepancies. Proficient in MS Office, utilizing data analysis to streamline processes and improve efficiency.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Valley Endodontics and Oral Surgery
Tucson, Arizona
12.2017 - Current
- Negotiated credit extensions and waivers when necessary.
- Accepted and processed customer payments and applied toward account balances.
- Contacted insurance companies to check status of claim payments.
- Received payments and posted amounts to customer accounts.
- Identified discrepancies in invoices and resolved billing issues with customers.
- Documented changes to customer accounts in accordance with established procedures.
- Monitored overdue accounts using automated information systems.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Developed effective scheduling processes to achieve production objectives.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Assisted with training new employees on answering service procedures.
- Communicated effectively with customers both verbally and in writing.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Answered incoming calls promptly and courteously.
- Processed incoming or outgoing mail, packages or deliveries.
- Handled incoming and outgoing calls according to standard operating procedures.
- Transferred calls to voicemail if appropriate personnel was unavailable.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Ensured all company policies were followed during calls.
- Developed forms in Microsoft Word or Excel to streamline business processes.
- Created labels using computer software programs such as Microsoft Word.
- Utilized computer software programs such as Microsoft Word to transcribe recorded conversations.
Education
High School Diploma -
Pueblo Magnet Highschool
Tucson, AZ05-2011
Skills
- Reception area maintenance
- Scheduling appointments
- Mail handling
- Call handling
- Schedule Buisness Travel
- Confidential information management
- Payment collection
- Calendar management
- Leadership development
- Staff motivation
- Organizational skills
- Employee supervision
- Schedule coordination
- Teamwork and collaboration
- Team building
- Office management
- Documentation and recordkeeping
- Reliability
Timeline
Receptionist Administrator
Valley Endodontics and Oral Surgery
12.2017 - Current
High School Diploma -
Pueblo Magnet Highschool
Similar Profiles
Evan HymovitchEvan Hymovitch
Support Staff Clek at Valley Endodontics and Oral SurgerySupport Staff Clek at Valley Endodontics and Oral Surgery
Gissel MurilloGissel Murillo
Oral Surgery Assistant at Scottsdale Oral & Facial SurgeryOral Surgery Assistant at Scottsdale Oral & Facial Surgery
Gissel MurilloGissel Murillo
Oral Surgery Assistant at West Endodontics And Oral SurgeryOral Surgery Assistant at West Endodontics And Oral Surgery