Cheyenne Morrison
Tilton,NH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Part Time Key-Holder
The Cosmetics Company Store
10.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Assisted in increasing store revenue through upselling and cross-selling techniques.
- Maintained a clean, organized store environment for an improved shopping experience.
- Contributed to achieving sales targets by efficiently managing inventory and restocking shelves.
- Supported team members by cross-training in various roles and sharing knowledge of store operations.
- Promoted brand loyalty through effective communication of promotions, discounts, and rewards programs to customers.
- Provided seamless customer transactions by effectively utilizing point-of-sale systems and processing returns/exchanges as needed.
- Collaborated with management to develop strategies for driving sales during peak periods.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Food Service Worker
Wrap City
05.2021 - 10.2021
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Education
High School Diploma -
Winnisquam Regional High School
Tilton, NH06.2021
Skills
- Cash Handling Accuracy
- Promotional Planning
- Store Maintenance
- Loss Prevention Strategies
- POS Terminal Operation
- Salesforce Software
- Delegation and Supervision
- Creativity and Originality
- Multitasking and Prioritizing
- Customer Service Management
- Physical Stamina
- Team Building and Motivation
- Goal Setting and Achievement
- Critical Thinking
- Product Merchandising
- Basic Mathematics
- Retail Operations
- Loss Prevention
- Upselling techniques
- Product knowledge
- Adaptability
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Collaborated with team of 5 in the development of packing, moving, and setting up an entire new store.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Spanish
Limited Working
Timeline
Part Time Key-Holder
The Cosmetics Company Store
10.2021 - Current
Food Service Worker
Wrap City
05.2021 - 10.2021
High School Diploma -
Winnisquam Regional High School
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