Summary
Overview
Work History
Education
Timeline
Generic

Cheyenne Neckar

Loving,TX

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Daybreak Solar
10.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Project Manager

Daybreak Solar
10.2021 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.

Property Manager

Partin Properties
08.2020 - 08.2021
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Assistant Manager

Alpha Barnes Real Estate Services
05.2017 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Leasing Consultant

CYPRESS VIEW VILLAS
01.2015 - 10.2015
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Front Office Coordinator

TODAY DENTAL
01.2012 - 12.2014
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

License in Cosmetology -

Ogle School Hair Skin Nails-Ft Worth
Fort Worth, TX

Graduate - Dental Assisting

Kaplan University
Fort Worth, TX

Timeline

Customer Service Manager

Daybreak Solar
10.2021 - Current

Project Manager

Daybreak Solar
10.2021 - Current

Property Manager

Partin Properties
08.2020 - 08.2021

Assistant Manager

Alpha Barnes Real Estate Services
05.2017 - 09.2018

Leasing Consultant

CYPRESS VIEW VILLAS
01.2015 - 10.2015

Front Office Coordinator

TODAY DENTAL
01.2012 - 12.2014

License in Cosmetology -

Ogle School Hair Skin Nails-Ft Worth

Graduate - Dental Assisting

Kaplan University

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Cheyenne Neckar