Cheyenne Norwood
Southaven,MS
Summary
Reliable Customer Service Professional with years of experience in fast-paced environments. Dedicated to keeping a positive attitude and maintaining the integrity and reputation of the company. Thriving both alone and in a team environment to provide the best possible experience for, and forming long-lasting relationships with every customer. Fully committed to following company policies and procedures and taking constructive criticism in order to continually strengthen my skills and grow as an asset to the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Blues City Properties
10.2023 - Current
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
Dispatcher
Anchor Roadside
09.2022 - 02.2024
- As a dispatcher for Anchor Roadside, I work with insurance companies, the Anchor Roadside service providers, and the customers. Such work includes:
- Speaking on the phone with insurance providers to efficiently and accurately provide the customer with the services they require.
- Speaking on the phone with both the service providers and the customers to ensure timely and satisfactory
- Accept and dispatch jobs to the service providers.
- Update our system with ETAs, issues that come up with the provider or customer, update any incorrect information.
- Communicate with all parties when services cannot be completed as expected and work to get the customer the assistance they need.
Sales Lead
Shoe Carnival
01.2015 - 08.2018
- Upon starting at Shoe Carnival, I was a Sales Associate and I was promoted to Sales Lead within a few months. During my time with the company, I performed many duties. Some of the duties I had to perform daily include:
- Printing, picking, and packing online orders.
- Run cash register and handle money
- Prepare my department for incoming inventory and ensure merchandise flows properly through the department
- Assist customers with any shopping experience issue
- Train new employees when needed
- Maintain a clean and clutter free space for employees and customers
- Answering incoming calls
- Multitasking (assisting a customer at the register, answering the phones, and also communicating with management at times)
- Closing duties (cleaning, returning merchandise to its rightful place, close out register I used during my shift, and prepare the store for the next day)
- Work with coworkers to ensure an efficient and smoothly run work day
Education
Accounting (Associates) -
Northwest Mississippi Community College at Senatobia
07.2023
Some college - undefined
High School Diploma - undefined
Independence High School at Coldwater
05.2013
Skills
- Climbing
- Employee relations
- Microsoft Office (10 years)
- Food service
- Data entry
- Phone answering
- Interpersonal skills
- Microsoft Powerpoint
- Customer support
- Microsoft Excel (10 years)
- Handling customer inquiries
- Writing skills
- Customer communication
- Sending lead generation communications
- Computer skills (10 years)
- Childcare
- Clear language communication
- Typing
- Dog walking
- Negotiation
- Adhering to traffic regulations
- QuickBooks
- Communication skills (10 years)
- Guest relations
- Telemarketing
- CRM software
- Organizational skills
- Computer literacy
- Accounting (1 year)
- Experience with children
- Phone etiquette (10 years)
- Windows
- Achieving sales targets
- Conducting sales calls
- Phone inquiries
- Accounting software
- Guest services
- Building rapport
- Medical terminology
- Technical Proficiency
- Cash handling
- Customer issue escalation
- Email outreach prospecting (1 year)
- Customer service (10 years)
- 10 key typing
- Conflict management
- Hotel experience
- Financial transaction processing
- CRM system proficiency
- Food handling
- Hospitality
- Appointment scheduling
- Dental office experience
- Grammar Experience
- Dispatching
- Restaurant experience
- GPS
- Dental terminology
- Cash register
- Cold calling
- Attention to detail
- English (10 years)
- Basic math
- Communication
- Time Management
- Attention to Detail
- Improving Customer Experience
- Multitasking
- Problem Solving
- POS
- Phone call management
- Sales
- Clear verbal communication (10 years)
- Office experience
- Professionalism
- Serving
- Prospecting
- Computer operation
- Outbound calling
- Journal Entries (1 year)
- Front desk
- Pet sitting
- Microsoft Word
- HIPAA
- Live chat
- Property management
- Microsoft Outlook
Certification
Driver's License
Timeline
Property Manager
Blues City Properties
10.2023 - Current
Dispatcher
Anchor Roadside
09.2022 - 02.2024
Sales Lead
Shoe Carnival
01.2015 - 08.2018
Some college - undefined
High School Diploma - undefined
Independence High School at Coldwater
Accounting (Associates) -
Northwest Mississippi Community College at Senatobia