Cheyenne Parish
Pomona Park,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Heavy Equipment Operator
Indian head biomass
Saint Augustine, FL
02.2024 - 09.2024
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Transported materials from one site to another using off-road vehicles.
- Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
- Performed routine inspections on all heavy machinery prior to use.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Operated front end loader to move dirt and different base materials.
- Loaded and offloaded rocks, debris and other materials from heavy equipment.
Server
Dennys Restaurant
Saint Augustine, FL
06.2022 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
Delivery Driver
Domino's Pizza
Saint Augustine, FL
04.2020 - 06.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Delivery Driver
Pizza Hut
Orlando, FL
02.2017 - 04.2020
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Presented order bills and collected payments for deliveries.
Assistant Manager
Kangaroo Express
Saint Augustine, FL
01.2012 - 02.2017
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
St. Johns River State College
Palatka, FL05-2007
Skills
- Good Judgement
- Safety Compliance
- Decision-Making
- Teamwork and Collaboration
- Project Management
- Effective communication skills
- Team Leadership
Timeline
Heavy Equipment Operator
Indian head biomass
02.2024 - 09.2024
Server
Dennys Restaurant
06.2022 - 02.2024
Delivery Driver
Domino's Pizza
04.2020 - 06.2022
Delivery Driver
Pizza Hut
02.2017 - 04.2020
Assistant Manager
Kangaroo Express
01.2012 - 02.2017
High School Diploma -
St. Johns River State College
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