Cheyenne Patton
Aubrey
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [15+] years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
FINANCIAL SERVICE REPRESENTATIVE (MOD)
Texans Credit Union
07.2021 - 01.2025
- Processed customer transactions, cash, credit card and checks etc
- Assisted customers via phone and in person with any account activity or inquiries
- Accessed/protected customer account information, provided customer service, handled any complaints with fees, overcharges, and overdrafts
- Processed consumer loans with upselling of additional ancillary products
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Executed operational tasks such as teller audits, new/closed account audits, scheduling audits
- Training new hires/ cross trained existing employees to maximize team agility and performance
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
- Identified and reported suspicious behavior to security personnel as appropriate
- Managed and motivated employees to be productive and engaged in work.
- Upsold/Cross sell products such as credit cards, accounts, loan etc
BANK TELLER SUPERVISOR
Financial Professionals Group, Legacy Texas Bank/ Prosperity Bank
11.2019 - 05.2021
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Removed mutilated currency from circulation
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Reconciled cash drawer and resolved discrepancies
- Assisted estimated70 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals
- Received and processed large incoming and outgoing cash shipments
- Audited fellow teller currency to contribute to dual-control procedures
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
STUDIO MANAGER
Waxing The City
11.2017 - 10.2019
- Placed orders and kept track of inventory every week, answered phones, emails, and client inquiries regarding waxing, prices, client complaints or feedback etc
- Worked diligently and proficiently to schedule appointments and meet every client's expectation and need
- Sold waxing memberships ranging in price and size of package
- Responsible for handling all deposits, cash flow and change needs
- Trained new hires, kept track of all studio supplies and what was needed
- Organized and assisted in marketing and public relations, including planning and implementation of marketing booths at special events
- On the spot coaching with the staff, approve/deny vacation days
- Facilitating and prepping monthly team meetings
- Responsible for employee terminations/write-ups as well as all on boarding processes of new hires
- Submitted a payroll report each pay period with any employee paid time off, deductions or reimbursements
- Led staff meetings for team of11 to communicate studio directives
Education
High School Diploma -
MCKINNEY HIGH SCHOOL
McKinney, TX01-2013
Skills
- Communication skills, Protocols
- Mentoring and coaching-3 Years
- Customer Service-10 Years
- Complaint handling/Dispute Resolution-7 Years
- Data Entry-7 Years
- Sales-5 Years
- Training-3 Years
- Microsoft Office-4 Years
- Cash counting
- Call center
- Cash flow, Processes
- Coaching, Project management
- Interpersonal and communication, Public relations
- Sales
- Customer Service, Phones
- Data Entry
- Financial
Timeline
FINANCIAL SERVICE REPRESENTATIVE (MOD)
Texans Credit Union
07.2021 - 01.2025
BANK TELLER SUPERVISOR
Financial Professionals Group, Legacy Texas Bank/ Prosperity Bank
11.2019 - 05.2021
STUDIO MANAGER
Waxing The City
11.2017 - 10.2019
High School Diploma -
MCKINNEY HIGH SCHOOL
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