Cheyenne Payne
Cutler,OH
Summary
Resourceful Service Desk Analyst with years of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Marietta Memorial Hospital
08.2022 - Current
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Ensured that all systems were running optimally by performing regular health checks on servers and network devices.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Upgraded existing hardware components when necessary according to company standards.
- Developed detailed reports on system performance metrics for management review.
Patient Transporter
Marietta Memorial Hospital
09.2021 - 08.2022
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained cleanliness of transport vehicles and equipment.
- Monitored vital signs during transport when required by the facility or physician orders.
- Checked all medical documents for accuracy prior to transporting patients.
Site Lead
Xylem Inc.
03.2018 - 03.2020
- Developed and implemented safety protocols for the site.
- Coordinated with contractors to ensure quality of work and timely completion of projects.
- Ensured compliance with local, state, and federal regulations.
- Monitored and evaluated employee performance on a regular basis.
- Created daily reports detailing progress of tasks and activities at the site.
- Managed inventory tracking systems to ensure accurate record keeping.
- Provided leadership in developing team goals and objectives for the site staff.
Education
Bachelor of Science - Computer Programming, Specific Applications
Western Governors University
Salt Lake City, UT12.2025
High School Diploma -
Warren High School
Vincent, OH05.2014
Skills
- Hardware Troubleshooting
- Information Security
- Account Management
- Performance Assessment
- Database Management
- Client Relationship Management
- System Optimization
- Technical Documentation
- Help Desk Support
- Technical Troubleshooting
- System Maintenance
- Documentation Development
- Service Desk Support
- Remote Technical Support
- Incident Management
Affiliations
- Intermediate with Python programming
- Intermediate HTML\CSS programming
- Intermediate JavaScript programming
Certification
- Google IT Support Specialist Sep 7, 2023
Timeline
Service Desk Analyst
Marietta Memorial Hospital
08.2022 - Current
Patient Transporter
Marietta Memorial Hospital
09.2021 - 08.2022
Site Lead
Xylem Inc.
03.2018 - 03.2020
Bachelor of Science - Computer Programming, Specific Applications
Western Governors University
High School Diploma -
Warren High School
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