Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Peak

Fort Myers,FL

Summary

Outgoing Office Assistant with 8 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.

Dedicated accounting Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful Accounts Payable Clerk known for excellent account management and time management skills. Expert in Computer Ease use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Bear Builder

Build A Bear
06.2013 - 02.2014
  • Assisted parents and children in construction and design of personalized stuffed animals, working with over 20 families every day.
  • Engaged guests in conversation by using open-ended questions to assess the reason for the visit and make the experience personal.
  • Used information gained from engaging with guests to convert guests and drive sales.
  • Organized children's birthday parties and led fun games and activities to keep children entertained.
  • Maintained visual and housekeeping standards to create a brand experience unique to Build-a-Bear Workshops.
  • Suggested products and upsells to maximize store results and enhance guests' experience.
  • She operated POS system to receive cash, credit cards, vouchers, and automatic debit payments.
  • She supported company party revenue goals by suggesting parties to guests and delivering 20 great party experiences.
  • I made connections with guests by providing a personalized approach and welcoming and warmly greeting guests.
  • Assembled Build-a-Bear marketing displays on the sales floor and removed displays based on management's discretion.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
  • Participated in projects requiring assembly of large and small components.

Front End Cashier

TjMaxx
10.2013 - 08.2015
  • Assist Customers if Help was Needed, Use A register, Fill in FEC (Front End Coordinator), Get Petty Cash Drawer to Make Change
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Mentored new team members on sales software system operation.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Crew Member

Jersey Mikes Subs
10.2015 - 02.2016
  • Making Subs, Taking phone orders, Using a register
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Front Desk Receptionist

L.A Fitness
09.2015 - 01.2016
  • Answering Phones, Greeting Gym Members, Opening the Gym, Clean Equipment, Check Pool Chlorine LevelsStock Qu Line
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to the appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Receptionist

R.D. Johnson Construction, Inc.
02.2016 - 12.2016
  • File Paperwork, Answer Phones, Scan Documents, Work with Project Managers in Procore, Take care of weekly paperwork such as Time cards, PO's, and T&M's
  • I get them ready for our accounts payable to process pay checks, Maintain a job book

Service Leader

Perkins Restaurant & Bakery


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Evaluated customer service staff performance and provided constructive feedback.

Server

Rib City South McGregor
08.2017 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Administrative Assistant

Owen Ames Kimball
04.2018 - 12.2020
  • Did small billings, Permitting, I answer Phone calls, I have to stock supplies, Order supplies that Superintendents need, Errands for the company, Cloes-outs for all our projects that where over $50,000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Assistant to the Comptroller

Brooks and Freund
03.2020 - 04.2023
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Maintained accounting records utilizing in-house and client systems.
  • Monitored the status of accounts receivable and payable to facilitate prompt processing.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Tracked expenses to comply with budgets.
  • Generated comprehensive reports for senior management, covering key financial metrics.
  • Cut Checks to pay out Vendors.
  • Answered any questions and concerns in regard to vendor's billings
  • Assisted with Owner Draws
  • Input monthly billings to be paid
  • Reviewed Lien Releases
  • I have also helped with Permitting for all company-wide projects.
  • Did close-out documents for all company-wide projects to turn over to the owner
  • Created meeting minutes for Owner meetings in regard to a

Construction Project Coordinator

Florida Hydronic Solutions, Inc. - Fhsi
04.2023 - Current
  • Developed and executed pre-construction milestones on project schedule.
  • Formulated quality assurance and safety standards to comply with construction plans.
  • Communicated daily with vendors to keep project fully operational.
  • Maintained complete documentation and records of all purchasing activities.
  • Checked items received against items ordered by verifying receipts.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Negotiated with suppliers, vendors and other representatives.
  • Researched suppliers based on availability, quality, selection and price.
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Occupational Associates of Science - X-Ray Medical Technician

Heritage Institute South Fort Myers High School
Fort Myers, FL
05.2013

Skills

  • Computer Knowledge
  • Active Listening
  • Attention to Detail
  • Dependable and Responsible
  • Organization and Time Management
  • Task Prioritization
  • ProCore
  • Computer Ease
  • Customer Engagement
  • Document Scanning
  • File Organization
  • Leadership and Supervision
  • Supply Inventory
  • Word Processing
  • Business Correspondence
  • Verbal Communication
  • Customer Service
  • Critical Thinking
  • Excellent Communication
  • MS Office

Timeline

Construction Project Coordinator

Florida Hydronic Solutions, Inc. - Fhsi
04.2023 - Current

Assistant to the Comptroller

Brooks and Freund
03.2020 - 04.2023

Administrative Assistant

Owen Ames Kimball
04.2018 - 12.2020

Server

Rib City South McGregor
08.2017 - 04.2018

Receptionist

R.D. Johnson Construction, Inc.
02.2016 - 12.2016

Crew Member

Jersey Mikes Subs
10.2015 - 02.2016

Front Desk Receptionist

L.A Fitness
09.2015 - 01.2016

Front End Cashier

TjMaxx
10.2013 - 08.2015

Bear Builder

Build A Bear
06.2013 - 02.2014

Service Leader

Perkins Restaurant & Bakery

Occupational Associates of Science - X-Ray Medical Technician

Heritage Institute South Fort Myers High School

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Cheyenne Peak