Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Pete

Rockford,USA

Summary

Dedicated to assisting others with a background in customer service and psychology. Skilled in adapting to different roles using interpersonal skills and psychological insight to resolve complex situations. Committed to providing exceptional service, supporting team success, and building positive client relationships. Open to relocation and authorized to work in the United States for any employer.

Overview

14
14
years of professional experience

Work History

Guest Service Representative

Thorntons Gas Station
03.2025 - Current
  • Welcomed customers and helped determine their needs.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.
  • Cross-trained and backed up other customer service managers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.

Assistant Manager

Family Dollar
05.2024 - 01.2025
  • Greet customers upon arrival and leaving the store.
  • Recover and restock products on shelves.
  • Train new employees on sales, registers, stocking and other duties.
  • Oversee cameras around property.
  • Assist in the management of daily operations, ensuring smooth and efficient workflow
  • Resolve customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
  • Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc.
  • Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
  • Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
  • Assist customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
  • Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
  • Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Front Desk Agent and Night Auditor

Sleep Inn/Mainstay Suites
03.2023 - 05.2024
  • Overseeing cameras around the building to ensure safety in and around property.
  • Experience with billing/invoices for third party companies.
  • Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
  • Managed guest reservations, including modifications, cancellations, and room assignments
  • Provided accurate information about hotel facilities, services, and local attractions to enhance guest experience
  • Handled cash transactions for room charges, deposits, and incidentals with attention to detail and accuracy
  • Resolved guest complaints or concerns promptly and effectively to ensure guest satisfaction
  • Maintained an organized front desk area by managing paperwork, filing systems, and office supplies inventory
  • Collaborated with housekeeping staff to prioritize room cleaning based on guest requests and check-in/check-out schedules
  • Assisted guests with luggage storage, transportation arrangements, restaurant recommendations/reservations as needed
  • Responded to telephone calls promptly using proper phone etiquette while providing assistance or transferring calls accordingly
  • Performed night audit duties accurately by reconciling daily transactions and preparing reports for management review.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Generated and printed daily financial reports to track hotel performance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Shelter Advocate

The Salvation Army
03.2021 - 12.2022
  • Monitor security cameras in and around the building for safety purposes.
  • Assign rooms for residents during the check-in process.
  • Oversee lunch room during meal times to ensure safety and rules are being followed.
  • Ensure a daily head count every night at curfew.
  • Interacted and formed connections throughout the day with women staying long and short term.
  • In-take interviews for new and returning guests.
  • Obtained private information from guests by complying with The Salvation Army's standards and procedures.
  • Accommodate with hygienic and clothing needs for those in need.
  • Responded promptly to inquiries from community members via email, phone calls, or in-person meetings
  • Served as a point of contact/resource person for individuals seeking information about available services/resources within the community
  • Served as a mediator in resolving conflicts between different groups within the community
  • Distributed informational materials about available resources/services within the community at various locations (e.g., libraries, schools)
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
  • Collaborated with various stakeholders to promote social services.
  • Facilitated communication between clients and other service providers.

Unit Supervisor

Barnes Inc.
05.2013 - 03.2021
  • Supervised a daily crew of 2–8 team members, ensuring quality workmanship and efficient project completion on residential and commercial properties.
  • Performed comprehensive lawn care and landscape maintenance, including mowing, edging, mulching, and seasonal cleanup.
  • Specialized in tree care, including trimming, branch lifting, and full removals.
  • Operated a variety of machinery such as pole saws, hedgers, brush mowers.
  • Safely transported equipment and materials using a 12-foot truck and trailer; hauled away debris and compost from job sites.
  • Implemented and enforced safety protocols, resulting in zero workplace accidents; conducted hands-on training for safe equipment use.
  • Trained and mentored new employees in planting techniques, tool handling, and site preparation to ensure consistent quality and efficiency.
  • Collaborated with clients to assess needs, make personalized landscape design recommendations, and ensure satisfaction with finished projects.
  • Promoted sustainable practices by leading composting efforts and managing organic waste responsibly.
  • Maintained accurate project documentation, including labor hours, material usage, and job costs.
  • Oversaw winter operations, coordinating snow removal to ensure timely, safe access to commercial properties.
  • Managed multiple concurrent projects, balancing time, resources, and client expectations to meet deadlines.
  • Conducted regular performance evaluations, offering constructive feedback and recognizing team achievements.
  • Partnered with sales teams to create proposals for new projects, including timelines, material lists, and cost estimates.

Shift Leader

Papa Murphy's
10.2011 - 10.2013
  • Responsibility as key holder during manager's absence, maintaining store operations smoothly.
  • Took orders in person and over the phone.
  • Light prep work when products were low.
  • Operate cash register, safe and POS system.
  • Monitored employee actions for safety and sanitation compliance.
  • Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
  • Trained new employees on store operations, product knowledge, and customer service standards
  • Maintained accurate cash handling procedures, including register counts and deposits
  • Assisted in visual merchandising efforts to create an appealing environment for customers
  • Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
  • Monitored inventory levels regularly, identifying trends and making recommendations for restocking or reordering products as needed.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
06-2027

No Degree - Humanities

UW Odyssey Project
Madison, WI
06-2022

Skills

  • Effective time management
  • Sales experience
  • Hospitality experience
  • Customer service expertise
  • Team supervision experience
  • Product replenishment
  • Proficient in Microsoft Word
  • Client assistance
  • Proficient in organization techniques
  • Operational shift management
  • Experience with HIPAA standards
  • Accurate data entry
  • Point of sale expertise
  • Critical analysis abilities
  • Experienced with Google Docs
  • Billing management
  • Clear and concise communication
  • Proficient in computer applications
  • Financial processing expertise

Timeline

Guest Service Representative

Thorntons Gas Station
03.2025 - Current

Assistant Manager

Family Dollar
05.2024 - 01.2025

Front Desk Agent and Night Auditor

Sleep Inn/Mainstay Suites
03.2023 - 05.2024

Shelter Advocate

The Salvation Army
03.2021 - 12.2022

Unit Supervisor

Barnes Inc.
05.2013 - 03.2021

Shift Leader

Papa Murphy's
10.2011 - 10.2013

Bachelor of Arts - Psychology

Southern New Hampshire University

No Degree - Humanities

UW Odyssey Project

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Cheyenne Pete