Cheyenne Piggie
Belton,SC
Summary
Upbeat and friendly Customer Advocate with 10 years of customer service experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
10
10
years of professional experience
Work History
Customer Advocate/ Team Lead
Bread Financial
11.2020 - 01.2024
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
Receptionist
Kindred Hospital
05.2014 - 11.2021
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Senior Fraud Specialist
US Bank Service Center
07.2016 - 04.2020
- Reviewed transactions and receipts to identify any suspicious activity.
- Implemented internal controls to maintain integrity and accuracy of financial records.
- Managed relationships with external vendors supporting fraud detection capabilities, ensuring optimal performance levels were maintained.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Education
Associate of Arts - Liberal Arts And General Studies
Longview Community College
05.2025
High School Diploma -
Center Sr High School
05.2013
Skills
Order and Refund Processing
Quality Control
Issue Research
Data Evaluation
Inbound Call Management
Issue and Complaint Resolution
Customer Service
Direct Sales
Customer Account Management
Order Fulfillment
Salesforce CRM
Microsoft Office
Timeline
Customer Advocate/ Team Lead
Bread Financial
11.2020 - 01.2024
Senior Fraud Specialist
US Bank Service Center
07.2016 - 04.2020
Receptionist
Kindred Hospital
05.2014 - 11.2021
Associate of Arts - Liberal Arts And General Studies
Longview Community College
High School Diploma -
Center Sr High School
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